Returns Research Report

Internet Retailing recently carried out a research and analysis programme to take a joined-up view of returned orders in multichannel – the problems, opportunities, commercial perspective and customer impact – as well as identify strategies to improve performance. (more…)

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IRET July Issue 2013

InternetRetailing – July 2013, Volume 7, Issue 5

July’s edition features Shivani Tejuja, Multi-channel Director at New Look, speaking about balancing daily trading with change and innovation, Emma Herrod’s snapshot of Social Brands 100’s findings on budget percentage assigned to social media initiatives, and Editor-in-Chief Ian Jindal’s view on the latest musings in the retail sector. (more…)

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Beyond Channels. Omnichannel – July 2013

With July’s issue comes the 2013 InternetRetailing special report, giving an up to date overview on the increasing expertise and importance of omnichannel retailing in practice. Throughout this report, we’ll be exploring the emerging best practice for omnichannel retail and we’ll be asking questions about how and why omnichannel works in practice, and how retailers of all sizes can best put it into action. We’ll be doing this through the prism of seven features, starting with experts’ opinions on what actions retailers should focus upon to deliver a seamless experience for omnichannel shopping customers. (more…)

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Payment & Fraud – May 2013

In this edition, we’re going back to basics and putting payments and fraud under the microscope. It’s a salutary reminder of an area of ecommerce that can easily be overlooked in the rush to focus on weightier issues, such as ecommerce platforms, or on whizz-bang areas such as flash websites and marketing campaigns. (more…)

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Customer Experience – November 2012

Welcome to the latest Internet Retailing supplement, where this issue our focus is on the customer experience. In the coming pages, we’ll be examining key issues and questions for retailers who are looking at their businesses with the customer’s point of view in mind.

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Procurement Guide 2012

Internet Retailing’s first annual Procurement Guide, in which we review the state of supply within our industry, set out the trends and near-future changes, and outline some questions and approaches to ensure you get the best from your procurement process.

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Ecommerce Platforms – September 2012

Welcome to the latest Internet Retailing supplement, where this month we’re looking at ecommerce platforms. In the coming pages we’ll be examining key issues and questions for retailers considering investment in this cornerstone of their online business. Whether cross-channel or pureplay, it’s a reality for most retailers that they are already (more…)

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Cross-Channel Retailing – July 2012

Welcome to the latest in our series of Internet Retailing supplements, where this month we’re looking at cross-channel retailing. Since we first covered multichannel retailing in-depth in an Internet Retailing supplement two years ago, the landscape has changed enormously. Customers have become more sophisticated as technology has evolved, and today shoppers (more…)

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