Beyond Channels. Omnichannel – July 2013

With July’s issue comes the 2013 InternetRetailing special report, giving an up to date overview on the increasing expertise and importance of omnichannel retailing in practice. Throughout this report, we’ll be exploring the emerging best practice for omnichannel retail and we’ll be asking questions about how and why omnichannel works in practice, and how retailers of all sizes can best put it into action. We’ll be doing this through the prism of seven features, starting with experts’ opinions on what actions retailers should focus upon to deliver a seamless experience for omnichannel shopping customers. (more…)

More Info View Digital Version

Payment & Fraud – May 2013

In this edition, we’re going back to basics and putting payments and fraud under the microscope. It’s a salutary reminder of an area of ecommerce that can easily be overlooked in the rush to focus on weightier issues, such as ecommerce platforms, or on whizz-bang areas such as flash websites and marketing campaigns. (more…)

More Info View Digital Version

Customer Experience – November 2012

Welcome to the latest Internet Retailing supplement, where this issue our focus is on the customer experience. In the coming pages, we’ll be examining key issues and questions for retailers who are looking at their businesses with the customer’s point of view in mind.

More Info View Digital Version

Procurement Guide 2012

Internet Retailing’s first annual Procurement Guide, in which we review the state of supply within our industry, set out the trends and near-future changes, and outline some questions and approaches to ensure you get the best from your procurement process.

More Info View Digital Version

Ecommerce Platforms – September 2012

Welcome to the latest Internet Retailing supplement, where this month we’re looking at ecommerce platforms. In the coming pages we’ll be examining key issues and questions for retailers considering investment in this cornerstone of their online business. Whether cross-channel or pureplay, it’s a reality for most retailers that they are already (more…)

More Info View Digital Version

Cross-Channel Retailing – July 2012

Welcome to the latest in our series of Internet Retailing supplements, where this month we’re looking at cross-channel retailing. Since we first covered multichannel retailing in-depth in an Internet Retailing supplement two years ago, the landscape has changed enormously. Customers have become more sophisticated as technology has evolved, and today shoppers (more…)

More Info View Digital Version

Payment & Fraud – May 2012

Welcome to the latest in our series of Internet Retailing supplements, where this issue we’re looking at payment and fraud. Get the payments right and conversions increase. So far, no surprises. But exactly how we get that right has changed radically in recent years. Partly that’s because customers have become familiar (more…)

More Info View Digital Version

The Customer – March 2012

Welcome to the latest in our series of Internet Retailing supplements, where our focus is on the customer – and how retailers can best put customers at the centre of online and cross-channel activities. It’s a focus that recognises how the role of the customer has changed in recent years. No (more…)

More Info View Digital Version

InternetRetailing – January 2012, Volume 6, Issue 2

January’s edition features Sir Terry Leahy, CEO at Tesco, answering Ian Jindal’s questions about the role of digital within multichannel, a closer look at IMRG-Capgemini’s report on the full value of Christmas 2011 online, and commentators’ view on innovations, statistics and future trends of internet and cross-channel retailing.

More Info View Digital Version