Customer Experience – November 2012

Welcome to the latest Internet Retailing supplement, where this issue our focus is on the customer experience. In the coming pages, we’ll be examining key issues and questions for retailers who are looking at their businesses with the customer’s point of view in mind.

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Procurement Guide 2012

Internet Retailing’s first annual Procurement Guide, in which we review the state of supply within our industry, set out the trends and near-future changes, and outline some questions and approaches to ensure you get the best from your procurement process.

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Ecommerce Platforms – September 2012

Welcome to the latest Internet Retailing supplement, where this month we’re looking at ecommerce platforms. In the coming pages we’ll be examining key issues and questions for retailers considering investment in this cornerstone of their online business. Whether cross-channel or pureplay, it’s a reality for most retailers that they are already (more…)

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Cross-Channel Retailing – July 2012

Welcome to the latest in our series of Internet Retailing supplements, where this month we’re looking at cross-channel retailing. Since we first covered multichannel retailing in-depth in an Internet Retailing supplement two years ago, the landscape has changed enormously. Customers have become more sophisticated as technology has evolved, and today shoppers (more…)

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Payment & Fraud – May 2012

Welcome to the latest in our series of Internet Retailing supplements, where this issue we’re looking at payment and fraud. Get the payments right and conversions increase. So far, no surprises. But exactly how we get that right has changed radically in recent years. Partly that’s because customers have become familiar (more…)

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The Customer – March 2012

Welcome to the latest in our series of Internet Retailing supplements, where our focus is on the customer – and how retailers can best put customers at the centre of online and cross-channel activities. It’s a focus that recognises how the role of the customer has changed in recent years. No (more…)

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InternetRetailing – January 2012, Volume 6, Issue 2

January’s edition features Sir Terry Leahy, CEO at Tesco, answering Ian Jindal’s questions about the role of digital within multichannel, a closer look at IMRG-Capgemini’s report on the full value of Christmas 2011 online, and commentators’ view on innovations, statistics and future trends of internet and cross-channel retailing.

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The Cloud and Cross-Channel Retail: How and why the cloud will irrevocably change the way retailers do business

Get your head out of the clouds and get your ecommerce business up there with this handy introduction to the cloud and cross-channel retail with John Tridgell, Enterprise Marketing Manager of Rackspace. This short white paper highlights in a clear and straightforward manner the key principles of using the cloud and figuring out how it can help your business. (more…)

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InternetRetailing – November 2011, Volume 6, Issue 1

November’s issue includes Emma Herrod speaking to Facebook about connecting everything and investigating what companies are doing to make shoppers trust retailers’ messages again, a closer look at FACT-Finder’s key findings on online retailers’ across-border sales, and commentators sharing insight on the challenges of the cross-channel experience.

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