Payment & Fraud – May 2012

Welcome to the latest in our series of Internet Retailing supplements, where this issue we’re looking at payment and fraud. Get the payments right and conversions increase. So far, no surprises. But exactly how we get that right has changed radically in recent years. Partly that’s because customers have become familiar (more…)

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The Customer – March 2012

Welcome to the latest in our series of Internet Retailing supplements, where our focus is on the customer – and how retailers can best put customers at the centre of online and cross-channel activities. It’s a focus that recognises how the role of the customer has changed in recent years. No (more…)

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InternetRetailing – January 2012, Volume 6, Issue 2

January’s edition features Sir Terry Leahy, CEO at Tesco, answering Ian Jindal’s questions about the role of digital within multichannel, a closer look at IMRG-Capgemini’s report on the full value of Christmas 2011 online, and commentators’ view on innovations, statistics and future trends of internet and cross-channel retailing.

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The Cloud and Cross-Channel Retail: How and why the cloud will irrevocably change the way retailers do business

Get your head out of the clouds and get your ecommerce business up there with this handy introduction to the cloud and cross-channel retail with John Tridgell, Enterprise Marketing Manager of Rackspace. This short white paper highlights in a clear and straightforward manner the key principles of using the cloud and figuring out how it can help your business. (more…)

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InternetRetailing – November 2011, Volume 6, Issue 1

November’s issue includes Emma Herrod speaking to Facebook about connecting everything and investigating what companies are doing to make shoppers trust retailers’ messages again, a closer look at FACT-Finder’s key findings on online retailers’ across-border sales, and commentators sharing insight on the challenges of the cross-channel experience.

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InternetRetailing – July 2011, Volume 5, Issue 5

July’s issue includes Jon Asbury, Channel Development Manager at Halfords, speaking about systems integration, cross-channel growth and mobile achievements, Econsultancy’s findings on companies’ investments in ecommerce technology, and commentators’ opinions on ecommerce induced changes within customer/retailer/supplier relationships.

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InternetRetailing – May 2011, Volume 5, Issue 4

May’s issue features Simon Forster, Head of Online Trading at Debenhams, speaking about growth drivers in the retailer’s Direct business, a closer look at Adobe Scene7’s global survey on customer experience and commentators’ opinions on eye tracking, website standardisation and logistics’ role in the customer experience.

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Internet Retailing March Issue

InternetRetailing – March 2011, Volume 5, Issue 3

March’s issue includes Clare Gilmartin, VP European Marketplaces, speaking about eBay’s  development from an auction site to today’s mass –market platform, a closer look at Snow Valley’s 2011 Online Retail Delivery Report, commentators’ opinions on the environmental impact of ecommerce and a preview of IR Expo’s workshops and exhibitors.

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Customer Service – March 2011

Welcome to the latest in our series of Internet Retailing supplements. Since this series began, in summer 2009, we’ve been taking a long hard look at different aspects of ecommerce that we consider important for both pureplay and multichannel retailers to consider. In that time, we’ve considered areas as diverse as payments, crosschannel, searchandising, and ecommerce platforms. This month we’re taking a look at what many consider the most important area of all: customer service. (more…)

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InternetRetailing – September 2010, Volume 4, Issue 6

In Septembers edition, features include our team of experts reviewing Sainsburys.com, Emma Herrod speaks to Andrea O’Donnell Commercial Director, John Lewis, about merging channels and the advantages of partnership, Ian Jindal, IR’s Editor-in-Chief ponders current issues and retailers investment in It remains stagnant and ecommerce leads investment priorities.

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