Welcome to the latest Internet Retailing supplement, where this issue our focus is on the customer experience. In the coming pages, we’ll be examining key issues and questions for retailers who are looking at their businesses with the customer’s point of view in mind.
In September edition of Internet Retailing, Emma Herrod speaks to Ulric Jerome, Executive Director of Pixmania, Multichannel shoppers are giving high street retailers cause for optimism – especially in Southall, Harrow and Wimbledon and Ian Jindal ponders the current issues.
Welcome to the latest Internet Retailing supplement, where this month we’re looking at ecommerce platforms. In the coming pages we’ll be examining key issues and questions for retailers considering investment in this cornerstone of their online business. Whether cross-channel or pureplay, it’s a reality for most retailers that they are already (more…)
Welcome to the latest in our series of Internet Retailing supplements, where this month we’re looking at cross-channel retailing. Since we first covered multichannel retailing in-depth in an Internet Retailing supplement two years ago, the landscape has changed enormously. Customers have become more sophisticated as technology has evolved, and today shoppers (more…)
In May’s edition of Internet Retailing, Emma Herrod speaks to Simon Forster, Head of Online Trading at Debenhams, Waitrose’s is reviewed by our team of experts and in an industry where the ability to deliver the promise is considered a compliment, exceeding expectations is a point of differentiation.
Welcome to the latest in our series of Internet Retailing supplements, where this issue we’re looking at payment and fraud. Get the payments right and conversions increase. So far, no surprises. But exactly how we get that right has changed radically in recent years. Partly that’s because customers have become familiar (more…)
Welcome to the latest in our series of Internet Retailing supplements, where our focus is on the customer – and how retailers can best put customers at the centre of online and cross-channel activities. It’s a focus that recognises how the role of the customer has changed in recent years. No (more…)
January’s edition features Sir Terry Leahy, CEO at Tesco, answering Ian Jindal’s questions about the role of digital within multichannel, a closer look at IMRG-Capgemini’s report on the full value of Christmas 2011 online, and commentators’ view on innovations, statistics and future trends of internet and cross-channel retailing.
Welcome to the latest in our series of Internet Retailing supplements. In this issue, we’re looking in depth at international markets. Though the pages of this issue we’ll be considering how internet retailers, both pureplay and cross-channel, can best approach taking the crucial first step into new markets and how (more…)
Get your head out of the clouds and get your ecommerce business up there with this handy introduction to the cloud and cross-channel retail with John Tridgell, Enterprise Marketing Manager of Rackspace. This short white paper highlights in a clear and straightforward manner the key principles of using the cloud and figuring out how it can help your business. (more…)
November’s issue includes Emma Herrod speaking to Facebook about connecting everything and investigating what companies are doing to make shoppers trust retailers’ messages again, a closer look at FACT-Finder’s key findings on online retailers’ across-border sales, and commentators sharing insight on the challenges of the cross-channel experience.
Welcome to the latest in our regular series of Internet Retailing supplements, where this month our focus is on searchandising and recommendation. It’s a subject we last looked at in depth in 2010, when key ideas in this area were still novel to many retailers. Fast forward a year and things (more…)
September’s edition features Ulric Jerome, Executive Director of Pixmania, speaking about international trading and the strategic agreement with Carrefour, a closer look at Experian’s analysis on multichannel shopping, and commentators sharing insight on the challenges of international expansion and cross-border trading.
July’s issue includes Jon Asbury, Channel Development Manager at Halfords, speaking about systems integration, cross-channel growth and mobile achievements, Econsultancy’s findings on companies’ investments in ecommerce technology, and commentators’ opinions on ecommerce induced changes within customer/retailer/supplier relationships.
Welcome to the latest in our series of Internet Retailing supplements. This time around we’re looking at search and performance marketing, and asking just what online and cross-channel retailers need to do to get themselves found in an evermore complex and competitive retail market.