May’s issue features Simon Forster, Head of Online Trading at Debenhams, speaking about growth drivers in the retailer’s Direct business, a closer look at Adobe Scene7’s global survey on customer experience and commentators’ opinions on eye tracking, website standardisation and logistics’ role in the customer experience.
March’s issue includes Clare Gilmartin, VP European Marketplaces, speaking about eBay’s development from an auction site to today’s mass –market platform, a closer look at Snow Valley’s 2011 Online Retail Delivery Report, commentators’ opinions on the environmental impact of ecommerce and a preview of IR Expo’s workshops and exhibitors.
Welcome to the latest in our series of Internet Retailing supplements. Since this series began, in summer 2009, we’ve been taking a long hard look at different aspects of ecommerce that we consider important for both pureplay and multichannel retailers to consider. In that time, we’ve considered areas as diverse as payments, crosschannel, searchandising, and ecommerce platforms. This month we’re taking a look at what many consider the most important area of all: customer service. (more…)
Includes Martha Lane Fox speaks to Emma Herrod about trends in the UK retail in 2011, our team of experts review Marks and Spencer’s, Ian Jindal, IR’s Editor-in-Chief ponders the current issues and commentators look at the trends for the coming year within the delivery area.
Features include Emma Herrod speaks to eCommerce Director David Walmsley about business transformation, store refurbishment and replatforming ecommerce for a cross-channel future, Ian Jindal IR’s Editor-in-Chief ponders the current issues and our team of experts review gap.eu.
This issue we’re taking a good hard look at the world of searchandising and recommendation. These might not be the first areas online retailers consider when putting their strategy together – but they are subjects that increasingly internet traders need to know about. (more…)
In Septembers edition, features include our team of experts reviewing Sainsburys.com, Emma Herrod speaks to Andrea O’Donnell Commercial Director, John Lewis, about merging channels and the advantages of partnership, Ian Jindal, IR’s Editor-in-Chief ponders current issues and retailers investment in It remains stagnant and ecommerce leads investment priorities.
Welcome to the second in our occasional series of Internet Retailing supplements. This month we’re looking at the opportunities and challenges offered to those who trade online in Europe. Selling over the internet to Europe would seem to offer enormous rewards – but as yet, cross-border online retail is a relatively untapped market. Throughout this supplement we’ll be asking why – as well as how retailers can tackle some of the many challenges that are involved in trading in a huge and often complex market. (more…)
Features Ian Jindal IR’s Editor-in-Chief, ponders on current issues, our team of experts review Selfridges.com, commentators look beyond customer research to the behaviour and attitudinal insights and how these can impact service offering and the latest news, opinions and analysis od the channel in everyone’s pocket.
May’s edition features the latest report from eDigitalResearch finds that the resource and investment traditional brands put into customer contact continues to pay back, Emma Herrod talks to First Tuesday co-founder Julie Meyer about what the industry has learnt over the past decade, insight into retail in China, USA, Germany (more…)
Welcome to the fifth of our occasional series of Internet Retailing supplements. In this issue we’re mapping the fast-moving evolution of cross- channel retailing. It’s an evolution that’s taking place as customers, and therefore retailers, begin to raise their expectations of what 21st-century retail can do for them. (more…)
In March’s edition, features include our team of experts review Apple.com/uk, insight into retail in China, France, India, Vietnam, Indonesia and Mexico, Commentators look at ‘moblie’ and m-retailing at a number of angles and Emma Herrod talks to Liberty’s Guy Hipwell and Bob Jones of Havery Nichols about conveying the (more…)
Welcome to this fourth in our occasional series of Internet Retailing supplements. This time we’re looking at e-commerce platforms from all angles – from choosing the right one for your business, to using it to meet and surpass your customers’ expectations. There’s probably no decision more critical to any e-tailer than (more…)
January’s edition of Internet Retailing features Ian Jindal, IR’s Editor-In-Chief, ponders the current issues, IRPG reports the true value of Christmas 2009, our team of experts review asos.com and Emma Herrod talks to Jane Judd, Senior Manager, Customer Loyalty Team, at Zappos.com about how the US shoe retailers manage to (more…)
In this edition of Internet Retailing, features include insight into retail in Russia, the EU, Jordan and Australia, Emma Herrod talks to David Wei, CEO at Albaba.com about the company’s goals and trends in Chinese and global sourcing, our team of experts review johnlewis.com and commentators examine the economic climate (more…)
Welcome to the second in our occasional series of Internet Retailing supplements. This month we’re looking at the opportunities and challenges offered to those who trade online in Europe.
Selling over the internet to Europe would seem to offer enormous rewards – but as yet, cross-border online retail is a relatively untapped market. Throughout this supplement we’ll be asking why – as well as how retailers can tackle some of the many challenges that are involved in trading in a huge and often complex market. (more…)
In September’s issue, our team of expert’s reviews houseoffraser.com, Ian Jindal, IR’s Editor-In-Chief ponders the current issues, insights into the retail into the US and emerging markets and commentators examine the issues around Christmas peak and the strategies pureplay and multi-channel retailers can use to make sure a new customer (more…)