InternetRetailing – May 2011, Volume 5, Issue 4

May’s issue features Simon Forster, Head of Online Trading at Debenhams, speaking about growth drivers in the retailer’s Direct business, a closer look at Adobe Scene7’s global survey on customer experience and commentators’ opinions on eye tracking, website standardisation and logistics’ role in the customer experience.

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Internet Retailing March Issue

InternetRetailing – March 2011, Volume 5, Issue 3

March’s issue includes Clare Gilmartin, VP European Marketplaces, speaking about eBay’s  development from an auction site to today’s mass –market platform, a closer look at Snow Valley’s 2011 Online Retail Delivery Report, commentators’ opinions on the environmental impact of ecommerce and a preview of IR Expo’s workshops and exhibitors.

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Customer Service – March 2011

Welcome to the latest in our series of Internet Retailing supplements. Since this series began, in summer 2009, we’ve been taking a long hard look at different aspects of ecommerce that we consider important for both pureplay and multichannel retailers to consider. In that time, we’ve considered areas as diverse as payments, crosschannel, searchandising, and ecommerce platforms. This month we’re taking a look at what many consider the most important area of all: customer service. (more…)

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InternetRetailing – September 2010, Volume 4, Issue 6

In Septembers edition, features include our team of experts reviewing Sainsburys.com, Emma Herrod speaks to Andrea O’Donnell Commercial Director, John Lewis, about merging channels and the advantages of partnership, Ian Jindal, IR’s Editor-in-Chief ponders current issues and retailers investment in It remains stagnant and ecommerce leads investment priorities.

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The Future of European E-tail – September 2010

Welcome to the second in our occasional series of Internet Retailing supplements. This month we’re looking at the opportunities and challenges offered to those who trade online in Europe. Selling over the internet to Europe would seem to offer enormous rewards – but as yet, cross-border online retail is a relatively untapped market. Throughout this supplement we’ll be asking why – as well as how retailers can tackle some of the many challenges that are involved in trading in a huge and often complex market. (more…)

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InternetRetailing – July 2010, Volume 4, Issue 5

Features Ian Jindal IR’s Editor-in-Chief, ponders on current issues, our team of experts review Selfridges.com, commentators look beyond customer research to the behaviour and attitudinal insights and how these can impact service offering and the latest news, opinions and analysis od the channel in everyone’s pocket.

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Cross-Channel Retailing – May 2010

Welcome to the fifth of our occasional series of Internet Retailing supplements. In this issue we’re mapping the fast-moving evolution of cross- channel retailing. It’s an evolution that’s taking place as customers, and therefore retailers, begin to raise their expectations of what 21st-century retail can do for them. (more…)

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E-Commerce Platforms – March 2010

Welcome to this fourth in our occasional series of Internet Retailing supplements. This time we’re looking at e-commerce platforms from all angles – from choosing the right one for your business, to using it to meet and surpass your customers’ expectations. There’s probably no decision more critical to any e-tailer than (more…)

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The Future of European E-tail – November 2009

Welcome to the second in our occasional series of Internet Retailing supplements. This month we’re looking at the opportunities and challenges offered to those who trade online in Europe.
Selling over the internet to Europe would seem to offer enormous rewards – but as yet, cross-border online retail is a relatively untapped market. Throughout this supplement we’ll be asking why – as well as how retailers can tackle some of the many challenges that are involved in trading in a huge and often complex market. (more…)

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