Returns Research Briefing – March 2014

Returns Research Report 2014

How important is data and analytics to managing and improving the returns process? What role will third party collection points play in the future of returns? Why is efficient returns processing so vital and what can it contribute to the bottom line? How effective are reviews in preventing or reducing returns rates? This year we’ll be looking at how the returns landscape has developed, exploring current challenges and revealing best practice case studies.

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