Returns Research Report

Internet Retailing recently carried out a research and analysis programme to take a joined-up view of returned orders in multichannel – the problems, opportunities, commercial perspective and customer impact – as well as identify strategies to improve performance.

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Returns is an issue for every retailer and brand – fact. But how big an issue is it and why does it vary? How can retailers address it and control it?

Our three partners, Amethyst Group, and Collect+ have brought their unique perspective to the programme. Their expertise in combating returns spans the entire gamut from display and presentation, via personalisation, to delivery and customer experience.