Top Suppliers Guide 2016-17: Customer Retention

Welcome to the Top Suppliers – Customer Retention ebook

Part of the InternetRetailing Top Suppliers Guide 2016/17

Powered by the acclaimed IRUK Top500 research-led report series

Keeping customers loyal

Joined-up service, loyalty and offers all help to keep shoppers coming back.

The costs of customer acquisition via search, marketing and advertising, add up and the fact that it’s more expensive to add new customers than retain existing ones is well documented. Prudent retailers therefore aim to measure the lifetime value of customers, making customer retention critical to the business. In a competitive market, where clicking away to a rival’s website only takes a moment, inspiring  loyalty is more difficult, yet more necessary, than ever.

This ebook is designed for all retailers looking for latest solutions and dependable partners, to help you increase engagement and sales from existing customers.

Download the ebook and discover:

  • An overview of current loyalty trends and practices
  • Future developments and what you should be looking out for
  • Ten issues to consider
  • Profiles and contact information of specialist suppliers

Please complete the form below to download:

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