In this issue Kyle McGinn, Head of Digital Labs at Marks & Spencer, speaks to Emma Herrod about innovation in retail, what’s driving it and how to connect it with customers. Steve Baggi, Co-Founder & Director, Green Park Interim & Executive Search, puts the question of digital literacy at Board level under the spotlight and shares ﬁndings from the ‘Refreshing the Board for the Digital Era’ study. (more…)
In this issue of Internet Retailing, we take a look at how issues of location in terms of space and place is altering as the high street, shopping centres, consumers and retailers move towards an omnichannel reality. Robin Phillips, Director of Ecommerce at Waitrose, speaks to Emma Herrod about the phenomenal growth of the grocer’s online business and the launch of its dedicated wine site. (more…)
In this issue of Internet Retailing we look at the product journey which, from its design and sourcing through to the end of the product lifecycle, recycle or reuse, needs to be merchandised,
predicted, analysed, costed, priced, improved, loved and connected with customers. We also investigate how digital tools are enhancing traditional retail skills. (more…)
In this issue of InternetRetailing magazine Kieran Shanahan, Multichannel Operations Director at Asda, speaks to Emma Herrod about web sales, the expansion of Click and Collect to locations away from stores and homes and how the company plans to increase its online turnover to £3bn over the next five years. Wilfried Beeck, CEO of ePages, shares some of the findings of the recent Next in Commerce research project that investigated trends for 2014 that will shake the industry. (more…)
In our November issue of InternetRetailing Laura Wade-Gery, Executive Director, Multi-channel, Marks & Spencer talks to our editor Emma Herrod about evolving for the ‘new normal’. Our retail review examines the Majestic Wine offering and we explore the global ecommerce economy, harmonising Europe and mobile around the world as well as our regular features. (more…)
July’s edition features Shivani Tejuja, Multi-channel Director at New Look, speaking about balancing daily trading with change and innovation, Emma Herrod’s snapshot of Social Brands 100’s findings on budget percentage assigned to social media initiatives, and Editor-in-Chief Ian Jindal’s view on the latest musings in the retail sector. (more…)
May’s issue includes Emma Herrod speaking about China’s largest search engine Baidu and investigating the rise of ecommerce in China as well as the opportunities for UK e-retail, a closer look at CyberSource’s 2013 UK eCommerce Fraud Report, a four angle review of retailer Oasis, and Editor-in-Chief Ian Jindal’s view (more…)
This feature of Internet Retailing includes creating an overwhelming experience that reaches the customer’s heart and mind needs maximum control over every part of the value chain, analysis of the key announcements affecting internet retailing, in store and mobile and our team of experts view Ikea.
Includes Emma Herrod speaks to Adam Steward, Marketing Director, Rakuten’s Play.com, about its new Marketplace and the firm’s strategy for growth, High Street shops are still responsible for the lion’s share of retail sales but there are clear signs that their role is shifting and what does the future hold (more…)
In September edition of Internet Retailing, Emma Herrod speaks to Ulric Jerome, Executive Director of Pixmania, Multichannel shoppers are giving high street retailers cause for optimism – especially in Southall, Harrow and Wimbledon and Ian Jindal ponders the current issues.
In May’s edition of Internet Retailing, Emma Herrod speaks to Simon Forster, Head of Online Trading at Debenhams, Waitrose’s is reviewed by our team of experts and in an industry where the ability to deliver the promise is considered a compliment, exceeding expectations is a point of differentiation.
January’s edition features Sir Terry Leahy, CEO at Tesco, answering Ian Jindal’s questions about the role of digital within multichannel, a closer look at IMRG-Capgemini’s report on the full value of Christmas 2011 online, and commentators’ view on innovations, statistics and future trends of internet and cross-channel retailing.
November’s issue includes Emma Herrod speaking to Facebook about connecting everything and investigating what companies are doing to make shoppers trust retailers’ messages again, a closer look at FACT-Finder’s key findings on online retailers’ across-border sales, and commentators sharing insight on the challenges of the cross-channel experience.
September’s edition features Ulric Jerome, Executive Director of Pixmania, speaking about international trading and the strategic agreement with Carrefour, a closer look at Experian’s analysis on multichannel shopping, and commentators sharing insight on the challenges of international expansion and cross-border trading.
July’s issue includes Jon Asbury, Channel Development Manager at Halfords, speaking about systems integration, cross-channel growth and mobile achievements, Econsultancy’s findings on companies’ investments in ecommerce technology, and commentators’ opinions on ecommerce induced changes within customer/retailer/supplier relationships.
May’s issue features Simon Forster, Head of Online Trading at Debenhams, speaking about growth drivers in the retailer’s Direct business, a closer look at Adobe Scene7’s global survey on customer experience and commentators’ opinions on eye tracking, website standardisation and logistics’ role in the customer experience.