May’s issue features Simon Forster, Head of Online Trading at Debenhams, speaking about growth drivers in the retailer’s Direct business, a closer look at Adobe Scene7’s global survey on customer experience and commentators’ opinions on eye tracking, website standardisation and logistics’ role in the customer experience.
March’s issue includes Clare Gilmartin, VP European Marketplaces, speaking about eBay’s development from an auction site to today’s mass –market platform, a closer look at Snow Valley’s 2011 Online Retail Delivery Report, commentators’ opinions on the environmental impact of ecommerce and a preview of IR Expo’s workshops and exhibitors.
Includes Martha Lane Fox speaks to Emma Herrod about trends in the UK retail in 2011, our team of experts review Marks and Spencer’s, Ian Jindal, IR’s Editor-in-Chief ponders the current issues and commentators look at the trends for the coming year within the delivery area.
Features include Emma Herrod speaks to eCommerce Director David Walmsley about business transformation, store refurbishment and replatforming ecommerce for a cross-channel future, Ian Jindal IR’s Editor-in-Chief ponders the current issues and our team of experts review gap.eu.
In Septembers edition, features include our team of experts reviewing Sainsburys.com, Emma Herrod speaks to Andrea O’Donnell Commercial Director, John Lewis, about merging channels and the advantages of partnership, Ian Jindal, IR’s Editor-in-Chief ponders current issues and retailers investment in It remains stagnant and ecommerce leads investment priorities.
Features Ian Jindal IR’s Editor-in-Chief, ponders on current issues, our team of experts review Selfridges.com, commentators look beyond customer research to the behaviour and attitudinal insights and how these can impact service offering and the latest news, opinions and analysis od the channel in everyone’s pocket.
May’s edition features the latest report from eDigitalResearch finds that the resource and investment traditional brands put into customer contact continues to pay back, Emma Herrod talks to First Tuesday co-founder Julie Meyer about what the industry has learnt over the past decade, insight into retail in China, USA, Germany (more…)
In March’s edition, features include our team of experts review Apple.com/uk, insight into retail in China, France, India, Vietnam, Indonesia and Mexico, Commentators look at ‘moblie’ and m-retailing at a number of angles and Emma Herrod talks to Liberty’s Guy Hipwell and Bob Jones of Havery Nichols about conveying the (more…)
January’s edition of Internet Retailing features Ian Jindal, IR’s Editor-In-Chief, ponders the current issues, IRPG reports the true value of Christmas 2009, our team of experts review asos.com and Emma Herrod talks to Jane Judd, Senior Manager, Customer Loyalty Team, at Zappos.com about how the US shoe retailers manage to (more…)
In this edition of Internet Retailing, features include insight into retail in Russia, the EU, Jordan and Australia, Emma Herrod talks to David Wei, CEO at Albaba.com about the company’s goals and trends in Chinese and global sourcing, our team of experts review johnlewis.com and commentators examine the economic climate (more…)
In September’s issue, our team of expert’s reviews houseoffraser.com, Ian Jindal, IR’s Editor-In-Chief ponders the current issues, insights into the retail into the US and emerging markets and commentators examine the issues around Christmas peak and the strategies pureplay and multi-channel retailers can use to make sure a new customer (more…)
July’s edition of internet retailing features Argos reviewed by our team of experts, Ian Jindal, IR’s Editor-In-Chief ponders the current issues, Emma Herrod talks to Julie Hawkins, Head of E-Commerce at Borders UK and Commentators examine how to place the right product in front of the shopper at the best (more…)
In May’s edition, Calum Joyce, Director of Strategy, IMRWorld analyses the opportunity of ‘green’ on retail recovery, Emma Herrod talks to Managing Director Walter Blackwood, commentators examine the issues surrounding retail expansion and our team of experts review mydeco.com.
March’s edition of internet retailing features Amazon reviewed from four angles by are experts, Ian Jindal, IR’s Editor-In-Chief ponders on the question of conversation, commentators examine the increasing voice of the customer an Emma Herrod talks to CEO David Kelly about the companies relationships with retailers.
In the November 2008 edition of Internet Retailing, features are included such as retailing around the world, how Tealeaf survey shows etailers are still failing to deliver an acceptable level of customer experience and service. Also featured is Argos and how it celebrates its 35th anniversary and also how Emma (more…)