Seasonal Commerce Research Report 2014

Seasonal Commerce Research Report 2014

In this Research Report with partners OneHydra, Accertify and Teradata we delve into the challenges for multichannel retailers that span buying and merchandising, operations and logistics and selling, online and offline. We consider the challenges of peak demand, extended demand, cyclical demand and all deviations at scale. (more…)

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Customer Experience Research Report 2014

Internet Retailing conducted a three-month research programme with partners SLI Systems, Sitecore and Solocal comprising survey, direct investigation and case studies – to identify the issues created by Customer Experience, asking the questions:

How can we better connect with our customers?
How can we create a single view of our customers? (more…)

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International Research Report – August 2014

Retailers realise the international opportunity but how, why and where are they internationalising in 2014? The results of our great retailer research survey reveal all. With case studies from retailers who launched their internalisation strategies and top tips from expert partners wnDirect, Peer1 Hosting, Redbox Digital and Neteven, this report offers all you need to understand selling overseas. (more…)

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B2B Research Report – May 2014

B2B businesses are beginning to explore the possibilities of digitally enabled business. Increasingly, the B2B community is both employing techniques borrowed from the B2C sector, and finding new and innovative ways to use digital technologies leading to a profound effect on the supply chain including manufacturers, wholesalers and channel partners, logistics companies, retailers and, yes, customers and consumers of all stripes. What this means to the way we conduct business in the years ahead is as yet unclear, which is the principal reason why Internet Retailing’s latest research report focuses squarely on the B2B sector. (more…)

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Returns Research Report 2014

Returns Research Briefing – March 2014

How important is data and analytics to managing and improving the returns process? What role will third party collection points play in the future of returns? Why is efficient returns processing so vital and what can it contribute to the bottom line? How effective are reviews in preventing or reducing returns rates? This year we’ll be looking at how the returns landscape has developed, exploring current challenges and revealing best practice case studies. (more…)

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International Research Report

The complexities of international expansion used to make it a somewhat daunting prospect. Yet that has changed significantly and today it’s easier than ever to expand abroad and to realise the opportunities and benefits it offers. Download our free report to discover all you need to know about trading abroad. (more…)

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Returns Research Report

Internet Retailing recently carried out a research and analysis programme to take a joined-up view of returned orders in multichannel – the problems, opportunities, commercial perspective and customer impact – as well as identify strategies to improve performance. (more…)

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