eCommerce Platforms – September 2014

In the latest special report, our focus is on ecommerce platforms. Today’s ecommerce platforms are fast becoming the hub of retail businesses, whether they’re being asked to power
the online store or extend further to connect call centres and stores, while at the same time underpinning the mobile experience. As customers shop across more channels, more is being asked of this central piece of technology. Solutions, at the same time, are becoming more sophisticated and powerful as the companies behind them acquire extra capabilities. (more…)

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INTERNATIONAL & CROSS-BORDER 2014

International & Cross-Border – July 2014

In this report, we aim to answer the big questions of international retail, the hows and the whys of moving into new markets, adapting to new customers and setting up logistics that work. We hear from retailers and share learning from a range of industry experts. As always, we do so through the prism of our six regular features, on interface & design, merchandising, cross-channel experience, logistics, strategy framework and customer engagement. (more…)

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Payment and Fraud – May 2014

In this special report, we assess how the demand for convenience extends to perhaps the most challenging areas of online retail: payment and fraud. For customers who have browsed via their mobile, an in-store tablet computer or from their PC at work, want to pay via that device – or via any other of their devices – in a way that will be at the same time easy, fast, and secure. (more…)

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Ecommerce Platforms – September 2013

Welcome to this Internet Retailing special report, in which we take a holistic approach to selecting ecommerce platform technology. Choosing the right ecommerce technology takes time and energy: these are decisions that traders will be living with for years to come. And these are complex decisions too. It’s not just a simple matter of deciding on the ideal technology for the retailer, but on marrying the ideal with everyday realities, both technological and financial. (more…)

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Beyond Channels. Omnichannel – July 2013

With July’s issue comes the 2013 InternetRetailing special report, giving an up to date overview on the increasing expertise and importance of omnichannel retailing in practice. Throughout this report, we’ll be exploring the emerging best practice for omnichannel retail and we’ll be asking questions about how and why omnichannel works in practice, and how retailers of all sizes can best put it into action. We’ll be doing this through the prism of seven features, starting with experts’ opinions on what actions retailers should focus upon to deliver a seamless experience for omnichannel shopping customers. (more…)

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Payment & Fraud – May 2013

In this edition, we’re going back to basics and putting payments and fraud under the microscope. It’s a salutary reminder of an area of ecommerce that can easily be overlooked in the rush to focus on weightier issues, such as ecommerce platforms, or on whizz-bang areas such as flash websites and marketing campaigns. (more…)

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Customer Experience – November 2012

Welcome to the latest Internet Retailing supplement, where this issue our focus is on the customer experience. In the coming pages, we’ll be examining key issues and questions for retailers who are looking at their businesses with the customer’s point of view in mind.

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Ecommerce Platforms – September 2012

Welcome to the latest Internet Retailing supplement, where this month we’re looking at ecommerce platforms. In the coming pages we’ll be examining key issues and questions for retailers considering investment in this cornerstone of their online business. Whether cross-channel or pureplay, it’s a reality for most retailers that they are already (more…)

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Cross-Channel Retailing – July 2012

Welcome to the latest in our series of Internet Retailing supplements, where this month we’re looking at cross-channel retailing. Since we first covered multichannel retailing in-depth in an Internet Retailing supplement two years ago, the landscape has changed enormously. Customers have become more sophisticated as technology has evolved, and today shoppers (more…)

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Payment & Fraud – May 2012

Welcome to the latest in our series of Internet Retailing supplements, where this issue we’re looking at payment and fraud. Get the payments right and conversions increase. So far, no surprises. But exactly how we get that right has changed radically in recent years. Partly that’s because customers have become familiar (more…)

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The Customer – March 2012

Welcome to the latest in our series of Internet Retailing supplements, where our focus is on the customer – and how retailers can best put customers at the centre of online and cross-channel activities. It’s a focus that recognises how the role of the customer has changed in recent years. No (more…)

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