Customer Service – March 2011

Welcome to the latest in our series of Internet Retailing supplements. Since this series began, in summer 2009, we’ve been taking a long hard look at different aspects of ecommerce that we consider important for both pureplay and multichannel retailers to consider. In that time, we’ve considered areas as diverse as payments, crosschannel, searchandising, and ecommerce platforms. This month we’re taking a look at what many consider the most important area of all: customer service. (more…)

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The Future of European E-tail – September 2010

Welcome to the second in our occasional series of Internet Retailing supplements. This month we’re looking at the opportunities and challenges offered to those who trade online in Europe. Selling over the internet to Europe would seem to offer enormous rewards – but as yet, cross-border online retail is a relatively untapped market. Throughout this supplement we’ll be asking why – as well as how retailers can tackle some of the many challenges that are involved in trading in a huge and often complex market. (more…)

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Cross-Channel Retailing – May 2010

Welcome to the fifth of our occasional series of Internet Retailing supplements. In this issue we’re mapping the fast-moving evolution of cross- channel retailing. It’s an evolution that’s taking place as customers, and therefore retailers, begin to raise their expectations of what 21st-century retail can do for them. (more…)

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E-Commerce Platforms – March 2010

Welcome to this fourth in our occasional series of Internet Retailing supplements. This time we’re looking at e-commerce platforms from all angles – from choosing the right one for your business, to using it to meet and surpass your customers’ expectations. There’s probably no decision more critical to any e-tailer than (more…)

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The Future of European E-tail – November 2009

Welcome to the second in our occasional series of Internet Retailing supplements. This month we’re looking at the opportunities and challenges offered to those who trade online in Europe.
Selling over the internet to Europe would seem to offer enormous rewards – but as yet, cross-border online retail is a relatively untapped market. Throughout this supplement we’ll be asking why – as well as how retailers can tackle some of the many challenges that are involved in trading in a huge and often complex market. (more…)

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