In this latest IRUK Top500 Performance Dimension Report, our focus is firmly on the person at the heart of the modern multichannel business – The Customer. We focus on how the top retailers are leading the way. Look into case studies and examine the traits that put retailers ahead in this Dimension, while we ask The Perfume Shop managing director Gill Smith about the retailer’s approach to customer service in our lead interview. We’ve also gathered some best practice examples, not only of customer service but also of customer-centric strategy. (more…)
In our ‘2017 Brand Index’ we look into brands – companies used to supplying wholesale to retailers that now sell directly to customers. We’ve measured a performance of the most successful brands across six Performance Dimensions in order to establish what works in areas from Strategy & Innovation to Operations & Logistics.
We’re pleased to present our first Europe Top500 annual dimension report focusing on Brand Engagement. The Single Market’s Top500 retailers are assessed and ranked for how visible their brand is in search and how broadly and effectively they engage with customers across email, phone, live chat and social media. We name the Brand Engagement Top100, 2016 and interview leading retailers on their strategy. (more…)
We’re pleased to present our second annual dimension report focusing on Strategy and Innovation. The UK’s Top500 retailers are ranked for their capacity to offer innovative services and how poised they are to expand internationally. We name the Strategy and Innovation Top100, 2016 and interview Holland & Barrett on their strategy. (more…)
Leading on from the UK Top500 Report we’re pleased to present our third annual Dimension Report. Merchandising is a subject that goes straight to the heart of retail. For successful merchandising, it’s all about the art and science of selling from a distance. The art is to present products to their best advantage and the science is to look at consumers behaviour and understand your customers. In this report, we analyse the work of retailers who are at the top of their game; we critique the context in which they are operating and we share their best practices.
This is the inaugural ‘European Top500’ – the InternetRetailing Europe Top500 Report. The culmination of two years’ research, this detailed study builds on InternetRetailing research that was first carried out in the UK market the IRUK 2015 Top500.
Our research now covers 32 countries – the members of the European Economic Area (EEA) plus Switzerland.
We’ve examined the leading eCommerce and cross-channel retailers and how they trade, considering their performance through six ‘lenses’ – our Performance Dimensions. Through this research we have been able to move from ‘who are the biggest’ to ‘who are the best’. This report sets out the overall ranking, our methodology and summarises the six Performance Dimensions.
Throughout the year we will release in-depth information on the Performance Dimensions, and together this will create the most comprehensive and extensive assessment of European multichannel performance available. (more…)
The definitive Index cataloguing the triumphs, challenges and progress of the 500 most significant retailers in the UK. With a focus on “RetailCraft”, the way a retailer trades, manages, grows and connects with customers, the IRUK 500 assesses retailers across six dimensions of performance. (more…)
We’re focused on the intangible, as strategy and innovation take centre stage in this latest IRUK Top500 Performance Dimension Report. How do we best measure the value of a good idea, especially when that idea may deliver returns far greater than expected, while also helping to change the way people (more…)
Strong merchandising lies at the heart of great retail. For it’s by communicating the products – what they are, what they do, and what they look like – that retailers most successfully sell. That is the job of the ecommerce website, but it’s one that’s fast becoming more sophisticated as (more…)
When retailers build businesses around their customers’ wants and needs, traders find that new priorities begin to emerge. It becomes important to find out both what customers expect, and how customers behave when they shop. Thinking about consumers in this way means that traders start to meet expectations of speed (more…)
IT’S A TRICKY balance, but one that leading retailers are achieving. It’s between giving customers the fulfilment choices they want and demand, while ensuring that service is delivered at a profit. Customers are learning fast, from the traders at the forefront of retail logistics, just how accurate and effective delivery, (more…)
Click the button below to download the Footprint report in pdf, including the names of 650 shortlisted retailers, or use the links on the side to navigate through this issue.
InternetRetailing’s European Top500 shortlist is only available in the pdf and print versions. (more…)
InternetRetailing is mapping the multichannel ecosystem – retailers, suppliers and people – starting with our Top500 retailer ‘Footprint’ and feature lounge at the InternetRetailing Expo and we want you to be involved. See the most recent IRUK reports by clicking the link below. (more…)