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Editorials, opinion, analysis, guest writers, industry comment and more

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Analysis

Editorials, opinion, analysis, guest writers, industry comment and more…

Analyses

Editoriaux, avis, analyses, écrivains invités, commentaires sur l’industrie

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IRX 2013 PREVIEW Interview with Saeed Anslow of Asda
March 12, 2013 – 9:35 am | One Comment
IRX 2013 PREVIEW Interview with Saeed Anslow of Asda

Ahead of our annual expo, we’ve asked some of our key speakers for a sneak preview of what they’ll be telling delegates to IRX 2013. Today we feature Saeed Anslow, development director (home shopping) at …

Casabu aims for a million members this year following private equity funding
March 12, 2013 – 9:27 am | Comments Off
Casabu aims for a million members this year following private equity funding

Casabu has set its sights on having a million members by the end of the year after winning private equity investment.
The flash sales site for mums, founded 10 months ago by Rachel Oxburgh and John …

CollectPlus brings mobile to bear in speeding the collection process
March 12, 2013 – 9:01 am | One Comment
CollectPlus brings mobile to bear in speeding the collection process

CollectPlus  has introduced mobile to its parcel collection service in a move the delivery business says will speed up consumers’ transactions.

Time for the high street to adapt to omnichannel retail
March 12, 2013 – 8:36 am | One Comment
Time for the high street to adapt to omnichannel retail

Time has been called on the way that high street retailers run their businesses. The Retailtopia panel, which aims to develop a vision of future retailing, spelt out today that adapting to the omnichannel future …

WEBINAR REVIEW Latest trends in website personalisation
March 11, 2013 – 1:10 pm | Comments Off
WEBINAR REVIEW Latest trends in website personalisation

Interest is currently high in the science of personalisation – which enables a website to show a personal, individual response to website visitors and customers. So when Internet Retailing recently teamed up with Monetate to …

Girl Scouts across America use mobile payments from PayAnywhere to boost cookie sales
March 10, 2013 – 3:56 pm | Comments Off
Girl Scouts across America use mobile payments from PayAnywhere to boost cookie sales


Girl Scout councils in California, Colorado, Kansas, Illinois and Arizona, gearing up to sell cookies for charity have selected the PayAnywhere app and credit card reader as the mobile credit card processing solution of choice.

IRX 2013 PREVIEW Mobile will become ‘the main platform for retailers over the next three years’
March 9, 2013 – 9:30 am | Comments Off
IRX 2013 PREVIEW Mobile will become ‘the main platform for retailers over the next three years’

Mobile will evolve as the main platform for retailers over the next three years says Martin Gill of Forrester Research.
The comments came ahead of next week’s Internet Retailing Expo (IRX 2013), where Gill is a …

Towards omnichannel: Thomas Cook, Aurora Fashions and Shop Direct Group reshape
March 8, 2013 – 12:56 pm | Comments Off
Towards omnichannel: Thomas Cook, Aurora Fashions and Shop Direct Group reshape

The omnichannel future of retail came further into focus this week as retailers from Thomas Cook to Aurora Fashions took major steps towards reshaping their businesses.
Travel agent Thomas Cook  announced that it was to close …

Omnichannel delivers a boost as John Lewis and Waitrose turn in full-year online sales growth of more than 40%
March 8, 2013 – 12:30 pm | One Comment
Omnichannel delivers a boost as John Lewis and Waitrose turn in full-year online sales growth of more than 40%

A quarter of all John Lewis sales were made over the internet in its latest financial year, one in which it and its sister company Waitrose both reported strong growth in ecommerce sales.
Reporting its full-year …

IRX 2013 Preview: Interview with Julia Monro of M&S
March 8, 2013 – 12:00 pm | Comments Off
IRX 2013 Preview: Interview with Julia Monro of M&S

Ahead of our annual expo, we’ve asked some of our key speakers for a sneak preview of what they’ll be telling delegates to IRX 2013. Today we feature Julia Monro, social media manager at M&S.

Internet …

IRX 2013 REASONS TO VISIT Meet Tony Sale, ‘Britain’s greatest fraudster’
March 8, 2013 – 11:26 am | Comments Off
IRX 2013 REASONS TO VISIT Meet Tony Sale, ‘Britain’s greatest fraudster’

Tony Sales was dubbed “Britain’s greatest fraudster” after defrauding retailers of an estimated £30m over a number of years.
Today a reformed character, he’s now working for the retailers, and is expected to be a key …

UK crossborder sales to hit £10bn in 2013: IMRG
March 8, 2013 – 10:00 am | Comments Off
UK crossborder sales to hit £10bn in 2013: IMRG

UK retailers will enjoy crossborder sales worth £10bn in 2013, according to the IMRG .
That’s up from £7.4bn spent on UK-based sites by international consumers in 2012. The UK online retail market remains, said IMRG, second …

Towards omnichannel: retailers reshape for a customer-focused future
March 8, 2013 – 8:59 am | Comments Off
Towards omnichannel: retailers reshape for a customer-focused future

That retailers are now shaping their strategies around an omnichannel future en masse was evidenced this week by news from a variety of retailers. Thomas Cook and Aurora Fashions both announced their businesses were reshaping …

Tesco launches Clubcard TV
March 7, 2013 – 3:26 pm | 2 Comments
Tesco launches Clubcard TV

Tesco has launched Clubcard TV in a move that will see it reward customer loyalty with online films and television shows.
Tesco [IDRX RTSC] promises that the service, which features titles including the Assassination of Jesse James …

Brass in pocket
March 6, 2013 – 9:59 pm | Comments Off
Brass in pocket

While I was at Mobile World Congress in Barcelona last week, back home in the UK IMRG and ForeSee published data, respectively, that showed that m-retailing has exploded and that consumers are finding the m-retail …

Mobile commerce hits £7.5bn in 2012
March 6, 2013 – 12:08 pm | 3 Comments
Mobile commerce hits £7.5bn in 2012

Mobile commerce went mainstream in 2012, says the IMRG, unveiling figures that showed £7.5bn was spent over mobile devices in 2012 and accounted for 12% of digital sales.

Customer satisfaction gap between mobile and traditional retail websites narrows
March 6, 2013 – 12:00 pm | One Comment
Customer satisfaction gap between mobile and traditional retail websites narrows

Retail mobile experiences still slightly trail traditional online retail websites with regard to customer satisfaction, however the gap is narrowing.

eBay sets sights on $20bn in mobile sales during 2013
March 6, 2013 – 11:50 am | 2 Comments
eBay sets sights on $20bn in mobile sales during 2013

eBay has revised its global m-commerce forecast, predicting that it will generate in excess of $20 billion in mobile sales volume in 2013. The forecast comes as eBay reveals that more than four million new …

Online stays steady as high street sees its strongest sales growth for three years
March 5, 2013 – 12:46 pm | Comments Off
Online stays steady as high street sees its strongest sales growth for three years

High street retailers enjoyed their strongest growth for three years in February while online sales grew by a less significant 10.9%, according to surprise new figures.
The value of like-for-like retail sales grew by 2.7% in …

China set to overtake US to become global ecommerce leader in 2013: infographic
March 5, 2013 – 12:40 pm | 3 Comments
China set to overtake US to become global ecommerce leader in 2013: infographic

Chinese consumers are set to spend £175bn shopping online in 2013, in a year that’s expected to see the Chinese ecommerce market overtake the US to become global leader.
Alibaba.com, the Chinese marketplace, has brought together …