How omnichannel are we in our customer service? Matt Price, Zendesk

Matt Price from Zendesk presents the omni-channel results on customer service, giving retailers an action list for success. This presentation answers the questions of:

  • What makes you loyal to a brand?
  • What is the best way a company can build loyalty with you?
  • How do you rate your satisfaction with brands on customer service platforms?
  • How many customers prefer self-service?

A video from…

03 Jul 2014

Jumpstart Revolver

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