In this presentation Marco Malaihollo explains how today’s customers don’t talk about ‘multi-channel’ or ‘omni-channel’. But they do expect a seamless, consistent experience regardless of how and where they shop. In such a fast changing, demanding consumer environment where instant gratification is the norm, it is essential that your supply chain is integrated and optimised to ensure that the right products are in the right place at the right time. So how do you achieve real-time, online stock visibility? Why is stock accuracy one of the key determinants of your customers’ brand experience?
Without the logistics expertise and integration behind the scenes, the customer experience is negatively impacted; items are not available and products are lost or delivered incorrectly. In this presentation you will learn how to create complete transparency in your supply chain and ensure consistent high levels of stock availability in the place where your customers expect your products to be.
