Jonathan has over 24 years experience in IT & Telecoms, 18 of which working internationally. Having lived in USA, Switzerland & UK he has worked for several major technology companies delivering global solutions that create tangible value. For the last 7 years he and his team at Tripudio have specialised in creating solutions that simplify the hassles of cross border consumer support, whilst improving customer service.
Tripudio are able to design and deploy unified channel management strategies that encompass web, voice, chat and social media to enhance live customer engagement as well as reduce operational cost and create revenues, pre & post sale. Clients typically operate across multiple international markets and include; American Airlines, British Foreign & Commonwealth Office, BMCE International Bank, Columbus Travel Insurance, Diebold, easyJet, Etihad, H&M, hmv, Jet4you, Jewellery Channel, Promethean, Rother District Council, Travelport, SAS and Wizzair.
InternetRetailing Jumpstart Cross Channel
Jonathan Collard – Commercial Director, Tripudio