The DeliveryX Returns Report 2025 provides a comprehensive exploration of how leading retailers across the UK are tackling the rising challenges associated with returns, from managing logistics to maintaining customer satisfaction. With the surge in online shopping, returns have spiked, creating new hurdles for retailers, brands, and their logistics partners. This report offers retailers actionable insights on how to effectively balance cost, sustainability, and customer loyalty when it comes to handling returns.
The DeliveryX Returns Report 2025 takes a deep dive into returns, offering retailers key data and insights. Using findings from our ConsumerX research, we explore how customer loyalty is impacted by return fees and how leading brands are managing this balance. The report provides a roadmap for how top retailers are minimising the environmental and financial impact of returns, while also maintaining a seamless customer experience.
Key Topics Covered:
- The Impact of Charging for Returns on Customer Loyalty
- Handling Returns Efficiently
- Consumer Behavior & Returns Policies
- The Cost of Returns
- Sustainability in the Returns Process
