In today’s Internet Retailing newsletter, we have some key figures for retailing in 2015 – and predictions for 2016. Find out how much shoppers spent online last year, and how much they may spend in the year ahead in our report on the IMRG figures for the year. This week has been a big one for retailers reporting Christmas trading figures. We bring you all the crucial numbers, from Tesco, Asos, Mothercare, Burberry and more, to Bonmarché, Sainsbury’s, Ted Baker and Dunelm. As well as Argos’ Christmas figures, we also found out more about its plans to sell Homebase and got the latest on its digital transformation strategy, and Shoezone brought us up to date on its mobile strategy in its full-year results.
If this is already proving a busy year for ecommerce and multichannel retailers, today we have news of IRX 2016, which will no doubt give a welcome chance to catch up on the latest technologies and news from the industry. Today’s guest comment comes from Mike Trotman of customer experience specialist Aura Corporation, who considers how traders best go about making sure their reviews and ratings are trustworthy.
Our webinars
Our next webinar is on January 19, when Grant Coleman of Zmags and Ketan Shah of Lyons Consulting Group will join us for a session on creating shoppable content. The two will discuss how retailers can best approach creating an immersive and personalised customer experience that keeps shoppers’ attention. How to create the shoppable experience that customers crave is at 3pm on January 19. Find out more and register for the free event here.
Click to visit the Internet Retailing webinars page to catch up on any that you may have missed, while you can also view them on our IRTV channel.
Event presentations and interviews
In today’s newsletter we’re featuring an interview with Christine Bardwell of Oracle at Internet Retailing Conference 2015. You can also catch up with presentations and other interviews from IRC 2015 on the event website now.
