Amazon said it was putting the focus on improving the customer experience, as it reported sales up by almost a quarter – but growing losses.
The online giant, which trades in the UK as Amazon.co.uk, this week unveiled sales up by 23% to $19.34bn (£11.39bn), but net losses rose to $126m (£74.19m), from $7m (£4.1m) last time.
“We continue working hard on making the Amazon customer experience better and better, said Jeff Bezos, founder and chief executive of Amazon.com. “We’ve recently introduced Sunday delivery coverage to 25% of the US population, launched European cross-border two-day delivery for prime, launched Prime Music with over one million songs, created three original kids TV series, added world-class parental controls to Fire TV with FreeTime, and launched Kindle Unlimited, an eBook subscription service.”
Highlights also included the launch of the Fire phone smartphone, while the AmazonFresh grocery service is now offering same-day and early next-day delivery in parts of California. In Europe, Prime members in Germany and the UK now have two-day free delivery for products located in Europe but outside their own countries.
