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EDITORIAL How John Lewis, Waitrose, Amazon, Sainsbury’s, Argos and Pets at Home are adapting their strategies as shoppers shift further online

31 Jul 2020by Chloe Rigby

GUEST COMMENT Can retail fulfilment still deliver as warehouse staff keep their distance?

31 Jul 2020by Laura Morroll

GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

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Amazon online grocery sales tripled and its profits doubled in the second quarter of its financial year

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Unilever reports 49% rise in ecommerce sales as shoppers changed buying habits during Covid-19 lockdowns

23 Jul 2020by Chloe Rigby

Unilever today reported ecommerce sales growth of 49%, while overall turnover fell by 1.6%, as shopping habits changed during the Covid-19 lockdown. Unilever says its performance during the Covid-19 ...

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Retail experts share their observations and opinions

GUEST COMMENT Can retail fulfilment still deliver as warehouse staff keep their distance?

31 Jul 2020by Laura Morroll

GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

30 Jul 2020by Zach Thomann

GUEST COMMENT Making the most of customer data to improve brand retention

28 Jul 2020by Leyton Ede

GUEST COMMENT How to pivot your Amazon strategy: now and after Covid-19

24 Jul 2020by Ronald Dod

GUEST COMMENT 5 trends transforming digital retail post-crisis

23 Jul 2020by Jean-René Boidron

GUEST COMMENT Omnichannel retail and the future of shopping

21 Jul 2020by Pete Wickes

GUEST COMMENT Efficiency, efficiency… sustainability: how AI can help retailers achieve both goals

17 Jul 2020by Wayne Snyder

GUEST COMMENT Life in 2022: How a Global Pandemic Changed Payments

16 Jul 2020by James Booth

GUEST COMMENT Covid-19 and retail: don’t shelve that online strategy just yet

14 Jul 2020by Lars Larsson

GUEST COMMENT Cybersecurity efforts need to be urgently revised as digital payments gain popularity

10 Jul 2020by Sam Bocetta

GUEST COMMENT Unearthing new revenue streams and routes to profit through the power of digital

09 Jul 2020by Dan Arden

GUEST COMMENT Covid-19: small retailers and their new opportunities

07 Jul 2020by Rory O'Connor

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Frontline

Feedback from the frontline of multichannel retail

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

Consumerism vs. Conscious Commerce: Striking the Balance – New Research by PFS & LiveArea

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

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How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?

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7 actions retailers need to take when reopening

7 actions retailers need to take when reopening

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How an omnichannel strategy will help retailers through the crisis

How an omnichannel strategy will help retailers through the crisis

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How smart rewards programmes will kickstart the economy after COVID-19

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CASE STUDY Footasylum: focusing on its core customers

John Lewis emphasises the role of its staff in its customers' experience in its new brand identity

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Unilever reports 49% rise in ecommerce sales as shoppers changed buying habits during Covid-19 lockdowns

Consumers will boycott brands that fail to personalise, but are comfortable with AI in exchange for a better experience

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Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

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