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EDITORIAL How retailers are rebalancing multichannel post-Covid

18 Sep 2020by Chloe Rigby

GUEST COMMENT Why retailers have to keep up with consumers now more than ever

18 Sep 2020by Jon Roberts

GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020by Xabier Miqueo

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The 2020 RetailX Europe Top1000

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Online sales up by 51.6% in August on last year, but dip 2.5% month-on-month as retail recovers from Covid-19 lockdown

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New Look reaffirms faith in the store and omnichannel retail after latest CVA approved

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Case Studies

CASE STUDY Mountain Warehouse boosts revenues by 10% with personalisation

02 Apr 2018by Paul Skeldon

British outdoor retailer Mountain Warehouse has seen an uplift in sales of 10% after revamping its website and implementing Certona’s advanced personalisation solutions.

Case Studies Mobile

Austria’s MediaMarktSaturn opens Europe’s first cashier-less consumer electronics store

09 Mar 2018by Paul Skeldon

See I told you: everyone is at it. Hot on the heels of Co-op rolling out scan, pay and leave technology, Europe’s largest consumer electronics retailer MediaMarktSaturn in Austria has opened the first cashier-less electronics store.

Case Studies International IREU Location Mobile Payment Strategy and Innovation

CASE STUDY Coop Denmark places customers at the heart of its technology vision

12 Jun 2017by Paul Skeldon

“Understanding the customer” rings in every retailer’s ears, as store chains grapple with changing consumer habits and how to adapt to them.

Case Studies Industry Mobile Strategy and Innovation Themes

CASE STUDY Pets at Home uncages the iPads as it adopts customer-centric strategy

23 Mar 2017by Paul Skeldon

Pets at Home is the UK’s leading specialist retailer of pet food, pet products and pet-related services, operating 431 superstores, 391 veterinarian practices, and 246 grooming salons nationwide, as well as a popular website.

Case Studies Mobile Strategy and Innovation Themes

CASE STUDY Specsavers focuses on mobile payments to enhance in store customer experience

21 Feb 2017by Paul Skeldon

Anyone blessed with the need for glasses has probably been into Specsavers and, like me, you will have seen how the retailer uses iPads to add that personal touch while you recover from the rigours of an eye test.

Case Studies Mobile Payment Themes

CASE STUDY Office turns to mobile POS to bust queues at Christmas, keeps it year round

18 Jan 2016by Paul Skeldon

From its origins in the early 1980s, Office has grown steadily and is a staple of the British high street and now has more than 150 global sites, including concessions in Selfridges IRDX RSEL], Topshop and House of Fraser .

Case Studies Mobile Payment Strategy and Innovation Technology Themes

IRX2015 PREVIEW Mobile at the centre of e-commerce

18 Mar 2015by Paul Skeldon

The importance of mobile to retailers continues to grow and the mobile conference track at Internet Retailing Expo on 25 March promises to be a highlight of the show.

Case Studies Mobile Themes