How IRUK Top500 retailers are honing their multichannel strategies, plus Peak 2017 latest

In today’s InternetRetailing newsletter, we’re hearing how retailers performed over Black Friday and we’re looking ahead to ask if we can expect to see more pre-Christmas discounting in our Peak 2017 coverage. Black Friday was also a factor in this week’s ONS figures, which show November sales rising online, although (more…)

Maplin, Burberry, House of Fraser: how retailers are moving beyond channels to focus on the customer experience

Customer loyalty

In today’s InternetRetailing newsletter, we’re looking at the improvements that retailers are making to their multichannel businesses, and at the changing way that customers are behaving. The two are directly linked, of course, and today it’s interesting to see these changes alongside each other. We’re reporting on Maplin and its (more…)

Asos, Footasylum, Rakuten: focusing on the customer as they plan for growth

In today’s InternetRetailing newsletter, we’re reporting on just how Asos plans to reach £4bn in turnover, how Footasylum plans to invest proceeds from an upcoming stockmarket flotation into its multichannel capabilities, and how Rakuten is expanding its online loyalty programme to third-party retailers. All have different approaches, but ultimately their (more…)