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Chris Noble

Chris Noble

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GUEST COMMENT The autonomous workforce: the impact of AI on store staff

GUEST COMMENT The autonomous workforce: the impact of AI on store staff

Artificial Intelligence (AI) is transforming retail across every part of the supply chain – and with talk of everything from Amazon’s till-free stores to Japan’s Softbank Mobile Store Pepper robot, a virtual in-store assistant, it’s no surprise that there is fear around how automation will change or even replace the role of store staff entirely.

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