In today’s Internet Retailing newsletter, we’re now just a day away from the Internet Retailing Expo (IRX 2015) now colocated for the first time this year with eDelivery Expo (EDX 2015). The event, named best trade show last year, is expected to attract more than 7,000 people this year. They’ll be flocking to see the more than 300 exhibitors, showcasing the brightest and best new technology in the sector, hear and learn from more than 100 retailers who are speaking in the conference, as well as gaining hands-on and practical tips in a series of more than 12 workshops, and at the IMRG clinic.
Today we have an interview with Mark Steel, digital operations director at Argos, who is speaking in the Insight and Experience Conference tomorrow, while Sean Fleming, editor of eDelivery.net today shares his top tips for the expo. We also hear from some of the exhibitors who are displaying their wares.
Elsewhere in the newsletter, we report on Game as it unveils a 40% rise in digital sales, and on Argos as it applies predictive analytics to live chat. Internet Retailing research editor Jonathan Wright reports from the Cegid conference in Berlin on how retailers must treat customers as VIPs in order to succeed in China.
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Our research editors research and produce regular reports on pertinent ecommerce issues. The latest, on Conversion Rate Optimisation, comes from Liz Morrell who explains here why this is a must-read report. Click on the links too to download your free copies of the Seasonal Commerce Report and Customer Experience Report.
