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EDITORIAL Will 2020 be the year of sustainable online and multichannel retailing?

17 Jan 2020by Chloe Rigby

GUEST COMMENT Returners, fraudsters and tricksters - the impact of serial returners on retailers

17 Jan 2020by Assaf Feldman

GUEST COMMENT How Instagram is changing the way we shop: The rise of Instagram checkout

16 Jan 2020by Cally Archibald

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RXEU Top500 Report 2019

The RetailX Europe Top500 2019

Operations & Logistics

Strategy & Innovation

Strategy and Innovation

Pandora seeks data specialists, product managers for new digital division

Sustainability

Asda works with brands to put sustainable shopping to the test

Craig Summers

Recent Articles

GUEST COMMENT The cost of doing nothing in the changing retail world

Guest Comment | 29 Apr 19

2019 is set to be one of the most challenging years retailers have ever faced. The market is flooded with uncertainty – and many retailers appear paralysed by indecision. Should the priority remain cost cutting or are there any opportunities for growth? Retailers that continue to innovate, listen to their customers and invest in technology will reap the rewards; but, asks Craig Summers, UK Managing Director, Manhattan Associates, what is the cost of doing nothing?

GUEST COMMENT What is the checkout of the future?

Guest Comment | 03 Apr 19

It’s time to put the supply chain at the heart of the business

Magazine Articles | 20 Mar 19

Craig Summers, UK Managing Director, Manhattan Associates, examines why the supply chain and customer experience are intrinsically linked.

GUEST COMMENT Omnichannel thinking is jeopardising retail success

Guest Comment | 29 May 18

After a decade of omnichannel retailing, it should not be news to retailers that customers buy from a brand, not a channel. And yet, channel-specific policies persist; policies that not only undermine the quality of the customer experience but actively jeopardise brand perception.

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Craig Summers

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