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EDITORIAL How retailers are changing the way they sell in response to evolving customer behaviour

12 Nov 2019by Chloe Rigby

GUEST COMMENT What do SMBs need from the next Prime Minister?

12 Nov 2019by Steven Stewart

EDITORIAL From Sainsbury's to Halfords: how leading retailers are making it easier for shoppers to buy from them

08 Nov 2019by Chloe Rigby

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Growth 2000 UK Report 2019

Operations & Logistics

Strategy & Innovation

Online retailers urged to improve website accessibility for all abilities in light of Purple Tuesday

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Half of UK CIOs and CTOs invest in in-store digital capabilities to replicate the convenience of online services…

Craig Summers

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GUEST COMMENT The cost of doing nothing in the changing retail world

Guest Comment | 29 Apr 19

2019 is set to be one of the most challenging years retailers have ever faced. The market is flooded with uncertainty – and many retailers appear paralysed by indecision. Should the priority remain cost cutting or are there any opportunities for growth? Retailers that continue to innovate, listen to their customers and invest in technology will reap the rewards; but, asks Craig Summers, UK Managing Director, Manhattan Associates, what is the cost of doing nothing?

GUEST COMMENT What is the checkout of the future?

Guest Comment | 03 Apr 19

It’s time to put the supply chain at the heart of the business

Magazine Articles | 20 Mar 19

Craig Summers, UK Managing Director, Manhattan Associates, examines why the supply chain and customer experience are intrinsically linked.

GUEST COMMENT Omnichannel thinking is jeopardising retail success

Guest Comment | 29 May 18

After a decade of omnichannel retailing, it should not be news to retailers that customers buy from a brand, not a channel. And yet, channel-specific policies persist; policies that not only undermine the quality of the customer experience but actively jeopardise brand perception.

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Craig Summers

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