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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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'Just a matter of time,' say 41%, before finances breached when shopping online

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Four in 10 consumers are resigned to the idea that it’s just a matter of time before their financial security is breached when shopping online.

Some 41% of 1,000 people quizzed in a survey carried out by OnePoll for mobile security company Entersekt said they believed this was the case, compared to 58% who said no.

Some 51% of women were worried about carrying out financial banking or shopping transactions online, compared to 41% of men.

Some 19.5% said they personally had been a victim of card fraud in the last year, while 16.4% said their partner had, and 19.3% had a friend that had been affected.

When using a credit card in person, only 13% said they would allow their card out of their sight. Online, 69% say they make sure they know how secure their transaction will be before going ahead with it, and 70% would change their bank if they perceived a lack of security.

Customers, found the research, are not deterred by robust security practices, with 78% of consumers in favour of using keys, fobs and passwords from banks to increase security. In fact, only 18% would prefer reduced security in order to reduce hassle.

Less than half (48%) would carry out a banking or shopping transaction on their mobile phone. 36% are against and a further 16% remain to be convinced. Asked whether they felt confident about banking and shopping from their mobile phone on public transport, surrounded by other passengers, only 18% said yes. A further 3% would be comfortable to carry out banking and another 18% would only shop.

Schalk Nolte from Entersekt said: “In today’s world, consumers are not only aware that fraud exists, but many have either experienced it personally, or know someone that has and this is verified by our survey. This criminality impacts all of us through increased insurance, increased prices, and increased hassle. However, what I think is interesting and actually quite comforting, is that people are happy to be inconvenienced if it means they’re better protected.”

He added: "Mobility and freedom to transact anywhere, anytime is no longer negotiable – it is the nature of the lives we live today. ”

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