With shoppers no longer able to sign for deliveries, chargebacks and fraud are on the up – at a time when retailers can least afford it. Now, a new app that uses biometrics to verify identity has been launched to help curb the problem.
Nuggets, a leading digital identity and payments platform, has created a biometrically-verified, blockchain-based, contactless delivery technology to allow consumers to provide contactless proof of ID upon delivery. The solution provides an efficient and effective way to stop delivery-related chargebacks from happening in the first place, with Nuggets guaranteeing verified delivery of a package to the right recipient, essential for avoiding losses through fraud, chargebacks and returns.
E-commerce orders have increased significantly over the last couple of months pushing parcel volume to peak season levels. DHL has reported an increase of 36% in domestic volume and UPS daily volume is up by 8.5%. And this is set to stay the norm, with many leading parcel courier services in the UK are looking to implement Nuggets to solve this immediate issue of having to leave parcels on doorsteps - via a process that is both contactless and protected against fraud.
Couriers are able to complete a contactless delivery of a package, by pinging the customer’s digital ID via the courier’s app, requesting the biometric ID verification from the Nuggets app which then confirms the delivery, providing instant proof of delivery. End-users can already download the Nuggets app, available for iOS and Android devices, and retailers have the unique opportunity to easily integrate the Nuggets identity and payments platform into their checkout process.
For retailers, Nuggets provides an all-in-one solution that centres around a customer’s digital ID, facilitating, access, payment, contactless delivery acceptance, and can even be used to verify reviews. Last year, the UK Competition and Markets Authority (CMA) estimated that online reviews potentially influence £2 3billion ($28bn) of UK customer spending every year.
Alastair Johnson, CEO & Co-Founder of Nuggets explains: “Merchants are so overstretched with increased orders, staffing issues, and supply chain fulfilment problems that having to dispute chargebacks ends up at the bottom of the list. The combination of the astronomical costs facing our eCommerce businesses, from fraudulent chargebacks, to failed deliveries and fake user reviews, big savings can be delivered by having Nuggets integrated. With virtually no upfront investment, merchants can better manage their chargebacks spanning from COVID-19 and start safeguarding their revenues.”