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GUEST COMMENT The truth about online returns: balancing retailer success and customer loyalty

19 Aug 2019by Mark Adams

GUEST COMMENT Alexa, do I need a voice search strategy? – Why your business should consider the merits of implementing a voice search strategy

15 Aug 2019by Jimmy McCann

GUEST COMMENT Keeping cashless consumers on your side

15 Aug 2019by Steven Stewart

View all research reports

IREU Top500 Operations & Logistics Dimension Report 2019 Part 2

Operations & Logistics

Strategy & Innovation

EDITORIAL Time for retail to get creative

Location

UK shoppers leave £228m of goods clicked but uncollected, costing retailers dear and harming footfall

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Delivery

IREU Top500 How leading European retailers respond to shoppers' expectations of delivery, collection and returns

19 Aug 2019by Penelope Ody

When it comes to receiving their online shopping orders, consumers now always expect speed and convenience. Leading retailers in the IREU Top500 Operations & Logistics Performance Dimension have ...

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Retail experts share their observations and opinions

GUEST COMMENT The truth about online returns: balancing retailer success and customer loyalty

19 Aug 2019by Mark Adams

GUEST COMMENT Alexa, do I need a voice search strategy? – Why your business should consider the merits of implementing a voice search strategy

15 Aug 2019by Jimmy McCann

GUEST COMMENT Keeping cashless consumers on your side

15 Aug 2019by Steven Stewart

GUEST COMMENT Why data is the most precious commodity for the modern retailer

12 Aug 2019by Steve Martin

GUEST COMMENT Winning the new age consumer: elevating the consumer journey into the digital era

09 Aug 2019by Anshuman Singh

GUEST COMMENT ‘Please wait for assistance’

08 Aug 2019by John Abbott

GUEST COMMENT It’s time for retailers to shape up, or ship out

06 Aug 2019by Oliver Guy

GUEST COMMENT How technology is transforming in-store shopping

02 Aug 2019by Emil Waszkowski

GUEST COMMENT Enhancing sales and service team performance by making the invisible, visible

01 Aug 2019by Andrew White

GUEST COMMENT Disrupting the norm

30 Jul 2019by Teresa Del Re

GUEST COMMENT How to create a successful fashion marketplace

25 Jul 2019by Phillip Hall

GUEST COMMENT Why every retailer should be gearing up for the roll-out of PSD2

25 Jul 2019by Colin Neil

View All Comments

Frontline

Feedback from the frontline of multichannel retail

Forecasting the future of retail Expert partner: InternetRetailing Conference

Whitepaper: The Evolution of Affiliate Marketing: Affiliate marketing driven by new automation and machine learning Expert partner: Rakuten

Rakuten Marketing Positions to Further Leverage Global Footprint, Appointing Anthony Capano As International Managing Director Expert partner: Rakuten Marketing

Speak No Commerce, See No Commerce, Hear No Commerce: Why Voice Commerce isn’t quite there yet

Speak No Commerce, See No Commerce, Hear No Commerce: Why Voice Commerce isn’t quite there yet Expert partner: Episerver

Retailers can’t discount their way to success

Retailers can’t discount their way to success Expert partner: Maginus

Why customer first retailers Bloom & Wild, Hush and Schuh, believe that location data is key to the future success of retail.

Why customer first retailers Bloom & Wild, Hush and Schuh, believe that location data is key to the future success of retail.

What you can learn from Amazon Prime Day: The quest for convenience

What you can learn from Amazon Prime Day: The quest for convenience Expert partner: Zoovu

Let your frontline staff sparkle this Christmas, and your sales will follow Expert partner: Critizr

Hacche Retail approach CML for an agile, flexible and professional end to end logistics solution

ASOS to Ashes: What can independent retailers learn from the decline of fast-fashion?

ASOS to Ashes: What can independent retailers learn from the decline of fast-fashion? Expert partner: Pure360

Deliver conference highlights: Automating the supply chain

Payvision flaunts a fresh new look to match its modern solution suite

Payvision flaunts a fresh new look to match its modern solution suite Expert partner: Payvision

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CASE STUDY John Lewis: customer-centric delivery

Asos focuses on the customer experience, and plans investment in AI

Smart packaging can link online and real-world marketing, report suggests

Missed delivery windows cost retailers, carriers and consumers a collective £1.6bn a year: IMRG

In other news… From delivery robots to Domino’s and Just Eat

UK shoppers now spend £2bn a year on retail subscriptions: study

Morrisons trials Center Parcs grocery deliveries, while taking a capital light approach to online expansion

Shoppers now buying online more often: study

Waitrose & Partners launches two-hour delivery trial

Tesco credits stronger brand for improved customer numbers

Latest Delivery News

Royal Mail launches tracked delivery service to China

08 Jul 2019

Waitrose extends Rapid Delivery trial beyond London, Amazon-Morrison's adds more cities

12 Jun 2019

Amazon to account for a fifth of UK online spending within five years: study

07 Jun 2019

Royal Mail introduces UK’s first post boxes for parcels

20 May 2019

Free delivery does not lead to higher returns: study

20 May 2019

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Frontline

Forecasting the future of retail Expert partner: InternetRetailing Conference

Whitepaper: The Evolution of Affiliate Marketing: Affiliate marketing driven by new automation and machine learning Expert partner: Rakuten

Rakuten Marketing Positions to Further Leverage Global Footprint, Appointing Anthony Capano As International Managing Director Expert partner: Rakuten Marketing

Speak No Commerce, See No Commerce, Hear No Commerce: Why Voice Commerce isn’t quite there yet Expert partner: Episerver

Retailers can’t discount their way to success Expert partner: Maginus

What you can learn from Amazon Prime Day: The quest for convenience Expert partner: Zoovu

Let your frontline staff sparkle this Christmas, and your sales will follow Expert partner: Critizr

ASOS to Ashes: What can independent retailers learn from the decline of fast-fashion? Expert partner: Pure360

Payvision flaunts a fresh new look to match its modern solution suite Expert partner: Payvision

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