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EDITORIAL How Top500 retailers from Burberry to The Works from are targeting digital at a time when online sales are expanding fast but overall sales are falling

22 Jan 2021by Chloe Rigby

GUEST COMMENT Reduced Return Rates: A Bonus For Fashion Retailers...But Don’t Get Too Comfortable

22 Jan 2021by Sarah McVittie

GUEST COMMENT: Is the dust settling? Or is the payments industry just getting revved up for 2021?

21 Jan 2021by Stefan Merz

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Ecommerce grew by 46% in 2020 - its strongest growth for more than a decade – but overall retail sales fell by a record 1.9%: ONS

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ANALYSIS How online retailers are responding to new trade barriers affecting their European Union exports

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InPost rolls out mobile digital receipts across its UK locker network to make life easier for shoppers

20 Jan 2021by Paul Skeldon

Locker delivery brand InPost is to roll out digital receipts for mobile across its UK locker network, to make dropping off parcels at lockers even easier for its customers.

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Retail experts share their observations and opinions

GUEST COMMENT Reduced Return Rates: A Bonus For Fashion Retailers...But Don’t Get Too Comfortable

22 Jan 2021by Sarah McVittie

GUEST COMMENT: Is the dust settling? Or is the payments industry just getting revved up for 2021?

21 Jan 2021by Stefan Merz

GUEST COMMENT The Retention Economy–and how retailers can win in it

19 Jan 2021by Katie Kelly

GUEST COMMENT Does ecommerce need social media? You bet!

15 Jan 2021by Brian Skewes

GUEST COMMENT Key Learnings from the 'Perfect Storm' of Covid, Peak & Brexit

14 Jan 2021by Bobbie Ttooulis

GUEST COMMENT The top three ways to fuel ecommerce hypergrowth using augmented analytics

12 Jan 2021by Alexander Igelsböck

GUEST COMMENT Counting the cost to transform for the future

08 Jan 2021by Stuart Higgins

GUEST COMMENT: The power of user-generated content in a retailer's marketing strategy

07 Jan 2021by Loran Gutt

GUEST COMMENT Why marketplaces hold the key to retail recovery

05 Jan 2021by Brendan Walsh

GUEST COMMENT Video & Commerce, the next step for retail and entertainmerce?

04 Jan 2021by Philip Rooke

GUEST COMMENT 2021 Ecommerce Predictions: Where does Personalisation go from here?

31 Dec 2020by James White

GUEST COMMENT Launch control: what customer services teams need when preparing for a blockbuster launch

24 Dec 2020by Brendan Dykes

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AO to deliver to Aldi’s online customers

Website launched to find grocery delivery slots for vulnerable shoppers

Asos focuses on the customer experience, and plans investment in AI

UPDATED Coronavirus round-up: Marks & Spencer, ScS, Hotel Chocolat, Travis Perkins, Frasers Group, Ikea, Joules, IMRG, FTA and more as the way we shop changes

CASE STUDY John Lewis: customer-centric delivery

Morrisons trials Center Parcs grocery deliveries, while taking a capital light approach to online expansion

Smart packaging can link online and real-world marketing, report suggests

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Missed delivery windows cost retailers, carriers and consumers a collective £1.6bn a year: IMRG

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COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Delivery News

DHL invests in expanding its UK network following Covid-19 ecommerce growth

01 Dec 2020

Co-op extends robot delivery to Northampton as it expands online

25 Nov 2020

Growth of online shopping means Royal Mail makes more from delivering parcels than letters for the first time

19 Nov 2020

LOCKDOWN 2.0 Retailers feel the effect of second England lockdown on shops – and turn to digital ways of getting goods to consumers

09 Nov 2020

GUEST COMMENT Clickmas is coming: how to create loyal customers beyond the checkout

05 Nov 2020

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The range challenge: Offering more for less in the 2020 shift online

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