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EDITORIAL How the balance between online and the store continues to shift as a result of Covid-19

03 Jul 2020by Chloe Rigby

GUEST COMMENT How retailers should be using AR

03 Jul 2020by Marc Uible

GUEST COMMENT How tech is driving the reinvention of the High Street

02 Jul 2020by Stefan Spendrup

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The 2020 RXEU Europe Growth 3000

In the first RXEU Growth 3000 report, we publish the list of 3,000 companies that follow our previously-published RXEU Top500.

Operations & Logistics

Strategy & Innovation

Most shoppers will still steer clear of the high street and shop online post-Covid: study

Location

Land Securities says most of its retail tenants have not paid their June rent, although shopper spending now running at 80% of last year as stores reopen

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Lloyds Pharmacy offers 30 minute deliveries via Deliveroo in industry first

30 Jun 2020by Chloe Rigby

Lloyds Pharmacy customers can now be able to buy over-the-counter medicines for delivery within 30 minutes, using Deliveroo, in what’s believed to be an industry-first in the UK

Comments

Retail experts share their observations and opinions

GUEST COMMENT How retailers should be using AR

03 Jul 2020by Marc Uible

GUEST COMMENT How tech is driving the reinvention of the High Street

02 Jul 2020by Stefan Spendrup

GUEST COMMENT A winning UK strategy despite and through Covid-19: E-Grocery

30 Jun 2020by Philippe Corrot

GUEST COMMENT How effective use of digital communication channels helps retailers support customers in a time of crisis

26 Jun 2020by Jay Patel

GUEST COMMENT Online purchases yet to find a ‘voice’

25 Jun 2020by Pete Wickes

GUEST COMMENT Coronavirus Job Retention Scheme risks: what the Government's clawback regime means for retailers

23 Jun 2020by Chloe Rigby

GUEST COMMENT What does the future hold for retail experiences?

19 Jun 2020by Anna Brettle

GUEST COMMENT Leveraging IoT for a safe reopening

18 Jun 2020by Ajay Rane

GUEST COMMENT How the coronavirus pandemic is accelerating the adoption of experiential ecommerce technology

16 Jun 2020by Michael Valdsgaard

GUEST COMMENT A single view of inventory can help retailers get back on track

12 Jun 2020by Rob Shaw

GUEST COMMENT Queue busters – using technology to improve the shopping experience

11 Jun 2020by lee jones

GUEST COMMENT Britons’ love of queueing can translate online too

09 Jun 2020by Tom Williams

View All Comments

Frontline

Feedback from the frontline of multichannel retail

Company Spotlight: Manhattan Associates

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

7 actions retailers need to take when reopening

7 actions retailers need to take when reopening

Company Spotlight: CommerceHub

How an omnichannel strategy will help retailers through the crisis

How an omnichannel strategy will help retailers through the crisis

How smart rewards programmes will kickstart the economy after COVID-19

Customer retention matters more than ever. Here’s how to manage it

Customer retention matters more than ever. Here’s how to manage itExpert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!)

Customer Service During COVID-19: Best practice tactics for queries (and complaints!)Expert partner: eDesk by xSellco

Uncertainty surrounding Magento 1: Shopware publishes migration white paperExpert partner: Shopware

4 Reasons Search Is the Most Critical Issue for Your Brand This YearExpert partner: Yext

Making a meaningful difference through times of crisis

Making a meaningful difference through times of crisisExpert partner: Pure360

View More Frontline

AO to deliver to Aldi’s online customers

Website launched to find grocery delivery slots for vulnerable shoppers

UPDATED Coronavirus round-up: Marks & Spencer, ScS, Hotel Chocolat, Travis Perkins, Frasers Group, Ikea, Joules, IMRG, FTA and more as the way we shop changes

CASE STUDY John Lewis: customer-centric delivery

Asos focuses on the customer experience, and plans investment in AI

Morrisons trials Center Parcs grocery deliveries, while taking a capital light approach to online expansion

Smart packaging can link online and real-world marketing, report suggests

Missed delivery windows cost retailers, carriers and consumers a collective £1.6bn a year: IMRG

How multichannel services helped B&Q and Screwfix keep trading through the lockdown

Waitrose extends Rapid Delivery trial beyond London, Amazon-Morrison's adds more cities

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Delivery News

How multichannel services helped B&Q and Screwfix keep trading through the lockdown

12 May 2020

Courier service that uses London’s Black Cabs gets in-app payments

06 May 2020

New distribution centre will enable Waitrose to deliver twice as many online grocery orders in London

05 May 2020

Coronavirus round-up: Ingka Centres on reopening malls, plus updates from Studio, the ONS, IMRG, Institute of Customer Service, DPD and Shipster

23 Apr 2020

Website launched to find grocery delivery slots for vulnerable shoppers

22 Apr 2020

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Frontline

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

Customer retention matters more than ever. Here’s how to manage itExpert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!)Expert partner: eDesk by xSellco

Uncertainty surrounding Magento 1: Shopware publishes migration white paperExpert partner: Shopware

4 Reasons Search Is the Most Critical Issue for Your Brand This YearExpert partner: Yext

Making a meaningful difference through times of crisisExpert partner: Pure360

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