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GUEST COMMENT Post-pandemic packaging: What will consumers want?

13 Aug 2020by Robert Lockyer

From Asos and Topps Tiles to Watches of Switzerland on how customer behaviour is evolving

13 Aug 2020by Chloe Rigby

GUEST COMMENT How to use personalisation as a springboard

13 Aug 2020by Omer Artun

View all research reports

The 2020 RetailX Europe Top1000

Operations & Logistics

Strategy & Innovation

How the Lidl Plus app is designed to foster customer loyalty

Strategy and Innovation

Watches of Switzerland reports record year as luxury shoppers bought online and from regional shops after Covid-19 pandemic

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GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

30 Jul 2020by Zach Thomann

Whilst the re-opening of our much-loved UK high street has come as music to the ears of both brick-and-mortar retailers and consumers alike, traditional retail as we know it is now very different ...

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Retail experts share their observations and opinions

GUEST COMMENT Post-pandemic packaging: What will consumers want?

13 Aug 2020by Robert Lockyer

GUEST COMMENT How to use personalisation as a springboard

13 Aug 2020by Omer Artun

GUEST COMMENT As clothing brands reach critical Covid pinch point, ecommerce strategies will determine tomorrow's brand winners and losers

11 Aug 2020by Tommy Kelly

GUEST COMMENT Hybrid retail in the next phase

07 Aug 2020by Chris Purcell

GUEST COMMENT Turning resilience into long term revenue

06 Aug 2020by Terry Hunter

GUEST COMMENT Using gamification to drive conversion in retail  

04 Aug 2020by Ben Stirling

GUEST COMMENT Can retail fulfilment still deliver as warehouse staff keep their distance?

31 Jul 2020by Laura Morroll

GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

30 Jul 2020by Zach Thomann

GUEST COMMENT Making the most of customer data to improve brand retention

28 Jul 2020by Leyton Ede

GUEST COMMENT How to pivot your Amazon strategy: now and after Covid-19

24 Jul 2020by Ronald Dod

GUEST COMMENT 5 trends transforming digital retail post-crisis

23 Jul 2020by Jean-René Boidron

GUEST COMMENT Omnichannel retail and the future of shopping

21 Jul 2020by Pete Wickes

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Frontline

Feedback from the frontline of multichannel retail

How Dunelm became one of the UK’s fastest ecommerce platforms

Scaling in a Crisis: How PetShop.co.uk Handled a 300% Increase in Demand

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

Consumerism vs. Conscious Commerce: Striking the Balance – New Research by PFS & LiveArea

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

Company Spotlight: James and James Fulfilment

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Company Spotlight: Manhattan Associates

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

7 actions retailers need to take when reopening

7 actions retailers need to take when reopening

Company Spotlight: CommerceHub

View More Frontline

Most Viewed

AO to deliver to Aldi’s online customers

Website launched to find grocery delivery slots for vulnerable shoppers

UPDATED Coronavirus round-up: Marks & Spencer, ScS, Hotel Chocolat, Travis Perkins, Frasers Group, Ikea, Joules, IMRG, FTA and more as the way we shop changes

CASE STUDY John Lewis: customer-centric delivery

Asos focuses on the customer experience, and plans investment in AI

Morrisons trials Center Parcs grocery deliveries, while taking a capital light approach to online expansion

Smart packaging can link online and real-world marketing, report suggests

Missed delivery windows cost retailers, carriers and consumers a collective £1.6bn a year: IMRG

How multichannel services helped B&Q and Screwfix keep trading through the lockdown

Waitrose extends Rapid Delivery trial beyond London, Amazon-Morrison's adds more cities

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Delivery News

Younger shoppers ordered online more often in lockdown than older shoppers, despite the environmental impact: study

10 Jul 2020

Pick and Pack app brings easier ecommerce fulfilment to grocers and retailers of all sizes

08 Jul 2020

Lloyds Pharmacy offers 30 minute deliveries via Deliveroo in industry first

30 Jun 2020

Waitrose to build third online fulfilment centre in London – quadrupling its online delivery slots in the capital since January

29 Jun 2020

Blockchain-based biometric app aims to make ecommerce delivery more secure in lockdown and beyond

03 Jun 2020

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Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

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