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EDITORIAL From Gap and John Lewis to robotic click and collect: how the shape of retail continues to change

05 Jun 2020by Chloe Rigby

GUEST COMMENT The new role retail brands have to play in today’s world

05 Jun 2020by Michele Marzan

GUEST COMMENT SCA: What does the it mean for ecommerce post-COVID?

04 Jun 2020by Paul Rodgers

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RXUK Top500 Report 2020

The RetailX UK Top500 2020

Operations & Logistics

Strategy & Innovation

Online sales rise at record rate as non-essential shops stayed closed during May lockdown: BDO

Strategy and Innovation

How Gap sales moved online as most of its stores closed against coronavirus

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Blockchain-based biometric app aims to make ecommerce delivery more secure in lockdown and beyond

03 Jun 2020by Paul Skeldon

With shoppers no longer able to sign for deliveries, chargebacks and fraud are on the up – at a time when retailers can least afford it. Now, a new app that uses biometrics to verify identity has ...

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Retail experts share their observations and opinions

GUEST COMMENT The new role retail brands have to play in today’s world

05 Jun 2020by Michele Marzan

GUEST COMMENT SCA: What does the it mean for ecommerce post-COVID?

04 Jun 2020by Paul Rodgers

GUEST COMMENT Adapting to the new normal

02 Jun 2020by Guy Elliott

GUEST COMMENT Streamlining the payments process in times of coronavirus

29 May 2020by David Jeffrey

GUEST COMMENT How to market your eCommerce brand when the chips are down

28 May 2020by Hannah Stewart

GUEST COMMENT What comes next for the retail industry?

26 May 2020by Philippe Corrot

GUEST COMMENT The three biggest data challenges facing today’s online retailers and how to overcome them

22 May 2020by Alexander Igelsböck

GUEST COMMENT How retailers can create a frictionless customer experience

21 May 2020by Ciaran Bollard

GUEST COMMENT Adapting ecommerce for lockdown and beyond

19 May 2020by Zack Sullivan

GUEST COMMENT Life after lockdown: how retailers can prepare their store go-live strategy

15 May 2020by Emile Naus

GUEST COMMENT Knowledge is power: how to harness in-store mobility to maximise sales

14 May 2020by lee jones

GUEST COMMENT From dark store to hybrid store – adapting to a new world order

12 May 2020by Joe Farrell

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Frontline

Feedback from the frontline of multichannel retail

Company Spotlight: CommerceHub

How an omnichannel strategy will help retailers through the crisis

How an omnichannel strategy will help retailers through the crisis

How smart rewards programmes will kickstart the economy after COVID-19

Customer retention matters more than ever. Here’s how to manage it

Customer retention matters more than ever. Here’s how to manage it Expert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!)

Customer Service During COVID-19: Best practice tactics for queries (and complaints!) Expert partner: eDesk by xSellco

Uncertainty surrounding Magento 1: Shopware publishes migration white paper Expert partner: Shopware

4 Reasons Search Is the Most Critical Issue for Your Brand This Year Expert partner: Yext

Making a meaningful difference through times of crisis

Making a meaningful difference through times of crisis Expert partner: Pure360

Maintaining relevant personalisation tactics during the coronavirus crisis

Maintaining relevant personalisation tactics during the coronavirus crisis Expert partner: Pure360

Navigating eCommerce in a Changing Climate Expert partner: Visualsoft

What COVID-19 Means for Retailers and Their Commerce Strategies Expert partner: Zoovu

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AO to deliver to Aldi’s online customers

Website launched to find grocery delivery slots for vulnerable shoppers

CASE STUDY John Lewis: customer-centric delivery

UPDATED Coronavirus round-up: Marks & Spencer, ScS, Hotel Chocolat, Travis Perkins, Frasers Group, Ikea, Joules, IMRG, FTA and more as the way we shop changes

Asos focuses on the customer experience, and plans investment in AI

Morrisons trials Center Parcs grocery deliveries, while taking a capital light approach to online expansion

Smart packaging can link online and real-world marketing, report suggests

Missed delivery windows cost retailers, carriers and consumers a collective £1.6bn a year: IMRG

How multichannel services helped B&Q and Screwfix keep trading through the lockdown

In other news… From delivery robots to Domino’s and Just Eat

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Delivery News

New distribution centre will enable Waitrose to deliver twice as many online grocery orders in London

05 May 2020

Coronavirus round-up: Ingka Centres on reopening malls, plus updates from Studio, the ONS, IMRG, Institute of Customer Service, DPD and Shipster

23 Apr 2020

Website launched to find grocery delivery slots for vulnerable shoppers

22 Apr 2020

Morrisons aims to speed up delivery of essentials with Deliveroo

08 Apr 2020

UPDATED Coronavirus round-up: Supermarkets expand delivery capability fast, plus Debenhams, ScS, WH Smith, John Lewis and the ONS on Covid-19

07 Apr 2020

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Frontline

Customer retention matters more than ever. Here’s how to manage it Expert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!) Expert partner: eDesk by xSellco

Uncertainty surrounding Magento 1: Shopware publishes migration white paper Expert partner: Shopware

4 Reasons Search Is the Most Critical Issue for Your Brand This Year Expert partner: Yext

Making a meaningful difference through times of crisis Expert partner: Pure360

Maintaining relevant personalisation tactics during the coronavirus crisis Expert partner: Pure360

Navigating eCommerce in a Changing Climate Expert partner: Visualsoft

What COVID-19 Means for Retailers and Their Commerce Strategies Expert partner: Zoovu

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