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EDITORIAL How the move towards discounting is hitting retailers hard

10 Dec 2019by Chloe Rigby

GUEST COMMENT How gift retail uses AI price optimization software to appeal to customers and increase revenue

10 Dec 2019by Vladimir Kuchkanov

EDITORIAL From Amazon to Quiz and Joules: how retailers are adapting to the way customers buy

06 Dec 2019by Chloe Rigby

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RXEU Top500 Report 2019

The RetailX Europe Top500 2019

Operations & Logistics

Strategy & Innovation

Operations and Logistics

H&M and Zalando adopt bikes, solar panels in carbon-cutting drive

Operations and Logistics

Mandatory fee could reduce returns problem, study finds

Demetrius Williams

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GUEST COMMENT How to localise your customer service approach to better serve your European customers

Guest Comment | 02 Nov 18

Customers need to be reassured that help will be on hand once they make a purchase. In fact, in a survey of customers in France, Germany, Italy, the US, the UK and Australia, 40% said they expect to access help online within five minutes, while 31% expect it immediately.

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