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DHL Parcel UK partners with ZigZag to extend returns service


DHL Parcel UK has partnered with returns platform ZigZag giving access to DHL’s Just Right Returns service for ZigZag’s network of more than 100 retailers, including Selfridges, GAP and Superdry.
ZigZag retailers will be able to offer their customers the option to return their parcels at any one of DHL’s 3,500 ServicePoints nationwide for next day collection, with returns then being delivered back to the retailers the following day.

Returns are trackable to consumers through the DHL Parcel app and, through the new partnership, retailers will also be able to track returns via ZigZag, providing visibility throughout the process. DHL’s Just Right Returns service sees drivers pick up multiple parcels from ServicePoints, while also completing drop-offs, creating a more environmentally sustainable and cost-effective operation.

Peter Fuller, CEO DHL Parcel UK, said: “As ecommerce continues its rapid growth, there is a demand for effective returns solutions to meet this same pace. Our returns service is fast and convenient and we are delighted that, by partnering with ZigZag, it will be available to a whole new network of retailers.”

Al Gerrie, co-founder and CEO of ZigZag, said: “We’re committed to enhancing our service and choice to customers through the very best partnerships and this new relationship with DHL Parcel is a great example of that.”

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