In this week’s newsletter we have two focus pieces on click and collect – looking at how to optimise this particular delivery channel ahead of peak season. In the first we speak to Jay Brown, multichannel lead at Debenhams, on the role of click and collect in his business.
In the second we speak to Mike Richmond, chief commercial officer of Doddle Parcel Services, for his tips on how to prepare your click and collect services to cope and the advantage of the channel for improving customer lifetime value.
We also have an opinion piece from Guy Davenport, co-founder and CEO of Locpin, on why retailers need to do more to stop deliveries arriving late.
Meanwhile in news we have the latest funding for On the dot, which is owned by CitySprint Group, which will be used to expand the business internationally and develop new products.
And we have the latest research into returns – which shows that retailers continue to fail to communicate their returns policies effectively to customers, risking sales as a result.
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