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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Bank Holiday update: retailers from Asos to M&S report ecommerce-driven growth

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Bank Holiday update: retailers from Asos to M&S report ecommerce-driven growth
Bank Holiday update: retailers from Asos to M&S report ecommerce-driven growth
In today's Bank Holiday Internet Retailing newsletter, we report the latest figures from retailers as diverse as M&S, Dunelm and Asos. The common theme between them is one of growth, driven by strong ecommerce figures. It's obvious that online growth is vital to pureplay Asos, but it's instructive to see just how important online growth is to multichannel retailers from Dunelm to M&S. Dunelm, which is still developing its cross-channel strategy, is making fast gains, while even for a multichannel veteran such as M&S, online growth is still the power behind its overall performance.

But having a website is no longer enough. Those figures come in the same week as a pair of studies that puts the emphasis on the contribution of online sales, but particularly those that come via mobile. Finally, the IMRG's latest Top 50 retailer ranking shows that the retailers who gain most traffic on mobile are those who attract most traffic to their desktop site. Taken together, these findings are a timely reminder to retailers of the importance of taking a multichannel approach to retail strategies.

Meanwhile, today's guest comment comes from recruitment specialist Matt Owens of Instinct, who advises on key recruitment approaches for 2015.

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