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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Black Friday update, plus Ocado, Pets at Home and Maplin on technology

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Black Friday update, plus Ocado, Pets at Home and Maplin on technology
Black Friday update, plus Ocado, Pets at Home and Maplin on technology
In today's InternetRetailing newsletter, the focus is on how retailers are using technology to boost growth.

We report as Ocado unveils a new customer, growing its business by licensing its platform to another user, just as it previously has with UK customers including Morrisons. More than that, its technology company Ocado Technology is showing off some of the new robotic technology that will be driving that growth.

For both Pets at Home and Maplin, technology that helps to join up the store and online is making a big difference.

We have the latest updates on Black Friday and Cyber Week: did more shoppers buy? did they favour stores or online? Did they get more discounts? What part did different technologies and devices play? Read our round up of early results and trends spotted.

We report too on technological innovations for the future, as John Lewis invests in start-ups working in social dining and intelligent addressing, following its latest JLAB.

And we look at how UK and European brands Feelunique and Danone Waters are honing their strategies for expansion in China.

Today's guest comment comes from Philip Rooke of Spreadshirt, who has advice on doing business online in the US.

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Find out more about upcoming InternetRetailing webinars and register for free on the InternetRetailing webinar page. You can also catch up with past webinars on the page: recent sessions have come from IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers.
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