Twitter
Facebook
Linked In
RSS
Login or Register
New to InternetRetailing?
Register Now
Internet Retailing
IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

You are in: > Home > Views > Editorial

EDITORIAL Carpetright, Barclaycard, and more on the challenges retailers now face, online and offline

Linked InTwitterFacebookeCard
Getting retail right is proving a challenge
Getting retail right is proving a challenge

In today’s InternetRetailing newsletter we’re looking directly at some of the problems that face multichannel retailers as customers take their business further online, in what is already a challenging economy.

 

We’re reporting on Carpetright as it spells out why it had to close 81 stores through a CVA that it says was its only option as sales fell. No business, it reckons, is immune from the Amazon effect that has driven shoppers to buy online - and it’s going to be increasing its own focus on ecommerce.

 

But, as yet, online shopping isn’t perfect either. Barclaycard figures suggest that shoppers may be buying online, but they’re also returning those goods – to the tune of £7bn a year, with the average shopper sending back almost half of the clothes that they buy over the internet. Improved sizing and visualisation could make a real difference, its findings suggest. The latest Adestra research among email marketers suggests that personalisation, relevance and understanding data are top priorities for professionals in this industry, with many feeling they’re not there yet with their efforts.

 

Online fraud is also a risk to retailers and other merchants who do business online. ACI Worldwide/Ovum research suggests that 48% of retailers think its worth taking a risk on fraud in order to boost sales. Elsewhere we report on Retail Economics analysis that puts a £200m price tag on the cost of trade tariffs between the US and the EU.

 

Today’s guest comment comes from Autumn Wiberg of Quiz Clothing, on the role that social media and influencers are now playing within fashion.

 

Webinars

Find out more about upcoming InternetRetailing webinars and register for free on the InternetRetailing webinar page. You can also catch up with past webinars on the page.

Linked InTwitterFacebookeCard
Add New Comment
LoginRegister

Become a Member

Create your own public-facing profile
Gain access to all Top500 research
Personalise your experience on IR.net
Internet Retailing
We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

Latest Tweet

Internet Retailing
Tamebay
eDelivery
Twitter
Facebook
Linked In
Youtube
RSS
RSS
Youtube
Google
Linked In
Facebook
Twitter