ao link
Twitter
Facebook
Linked In
RSS
Login or Register
New to InternetRetailing?
Register Now
Internet Retailing
You are in: > Home > Views > Editorial

This is your 1 complimentary article for this month

Become a member for unlimited and immediate access.


Register
Already a member? Log in here

EDITORIAL How post-pandemic retail is more online and local – and hopefully more diverse

Linked InTwitterFacebookeCard
New beginnings for retail? (Image: Shutterstock)
New beginnings for retail? (Image: Shutterstock)
Sharelines

Retail is poised for a big bounce back as things start to open up – but how has it changed and how can it become a better place to work?

eBay maybe predicting that a massive sales boom is about to commence when restriction begin to lift on Monday 29 March, however that belies how different retail looks today than it did when this all started.

 

There is of course much more grocery and general retail shopping taking place online, along with a related growth in click and collect services and a growing interest in ‘come to me’ retail, where items are delivered, concierge style, to their homes in a curated way.

 

The pandemic has also changed retail in other more subtle ways. Shoppers are much more local in their approach to where they shop, as well as being increasingly aware of the need for sustainable operations.

 

Together these shifts have created a new model for retailing. Witness how John Lewis and Partners latest tranche of store closures – shuttering stores in York, Peterborough, Sheffield and Aberdeen, along with ‘at home’ shops in Ashford, Basingstoke, Chester and Tunbridge Wells – is being offset to some degree by a pledge to look at local solutions for demand in these and other regions, based around expanded click and collect at Waitrose and third-party retailer stores.

 

But the changes to retail don’t end there. There is also a cultural shift taking place around diversity and inclusion in retail. With the reset button hit a year ago by pandemic, many are now looking not only at how to become online-orientated omni-channel retailers, but also looking at how they can run themselves in more 21st Century-appropriate way.

 

Sustainability in manufacture, sales and delivery is one area that has already garnered much attention, but the issue of diversity and inclusion is one that is perhaps less well understood.

 

A study by The British Retail Consortium paints a picture of an industry with boardrooms unreflective of what the real world looks. The report launched today by the BRC, The MBS Group and PwC finds that, while 32.6% of board, 32.0% of executive boards and 37.5% of direct reports to board are women, more than one in five retailers have no women at all on their boards, and 15% have no women on their executive committees.

 

The study also finds that 69% of retailers have an all-male CEO, CFO and chair. Only 9.6% of the industry’s CEOs are women and just 4.3% of the sector’s chairs are women.

 

To tackle this growing issue, the BRC has launched a Diversity and Inclusion Charter has already signed up more than 50 leading retailers, with the aim of making retail a better place for everyone as the industry emerges from lockdown.

Linked InTwitterFacebookeCard
Add New Comment
You must be logged in to comment.

The InternetRetailing Newsletter

A curated update containing news analysis, reports, podcasts and opinion - completely free and delivered three times weekly

Become a Member

Create your own public-facing profile
Gain access to all Top500 research
Personalise your experience on IR.net
Internet Retailing
We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

Latest Tweet

Internet Retailing
Tamebay
eDelivery
Twitter
Facebook
Linked In
Youtube
RSS
RSS
Youtube
Google
Linked In
Facebook
Twitter