EDITORIAL Key takeaways from IRC 2019 – and Quiz, Dunelm, Superdrug, N Brown Group and HMV

HMV opens its largest store today

HMV opens its largest store today

In today’s InternetRetailing newsletter we round up some key themes of this week’s IRC 2019 conference. The day-long event covered topical multichannel issues from partnerships to ethical ecommerce and data – and we’ve summed up some of the takeaways. Plus, we report as HMV votes with its feet for the high street and opens what it says is Europe’s largest music performance and retail space. We consider how Quiz and N Brown Group are to a greater or lesser extent both focusing on digital in order to boost sales and ultimately profits. Stores remain central to the Quiz model, although N Brown Group is now focusing purely online. Nonetheless, digital is the only point at which both of these retailers are seeing sales grow. Getting the experience right will be important as they develop their business models for the future.

Dunelm’s all set for a pre-Christmas switch to its new digital platform, while Superdrug is now offering half-hour click and collect, a service that it says will come into its own in peak trading. These retailers are among many that will be stepping up their efforts to improve the customer experience ahead of what’s a crucial time of the year for most. 

Today’s guest comment comes from Michael Bevan of Duologi, who considers how retailers selling musical instruments can fine-tune their payment models.

Image courtesy of HMV

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