How the retail industry is responding to changing customer attitudes
Life and the news cycle both slow down in the summer, giving InternetRetailing readers the chance to catch up on some stories that may have slipped past during the year. This year we’re marking each of the six core summer holiday weeks by focusing on our core InternetRetailing themes and revisiting some of the ways that we’ve explored those themes in print. We’re reviewing, reconsidering and reminding of some of the key lessons, practical examples, and ideas that could work for others just as well as they already have for IRUK Top500 retailers.
This week we start with Brand Engagement, and in future weeks we’ll be turning our attention to The Customer, Merchandising, Mobile & Crosschannel, Operations & Logistics and Strategy & Innovation.
Today we’re also reporting as property developer Hammerson says it’s giving less space to department stores and fashion retailers
in its shopping centres, and focusing on food and experiences instead. We feature a prototype from Worldpay: the company is trialling pay-by-drone
and says the technology could reduce delivery fraud and improve customer convenience. Both represent different ways of engaging with shoppers at a time when their expectations of that engagement are changing. They’re timely examples of how retail is moving on to new ideas, just as it is leaving older concepts behind.
Today’s guest comment comes from Colin Neil of Adyen
who considers the difference that payments can make in luxury retail.
Find out more about upcoming InternetRetailing webinars and register for free on the InternetRetailing webinar page. You can also catch up with past webinars on the page.