Twitter
Facebook
Linked In
RSS
Login or Register
New to InternetRetailing?
Register Now
Internet Retailing
You are in: > Home > Views > Editorial

This is your 1 complimentary article for this month

Become a member for unlimited and immediate access.


Register
Already a member? Log in here

EDITORIAL How Tesco, John Lewis and Homebase are building out their multichannel models

Linked InTwitterFacebookeCard
Sharelines

EDITORIAL How Tesco, John Lewis and Homebase are building out their multichannel models

In today’s InternetRetailing newsletter we report as Tesco launches its Clubcard Plus and enables its customers to pay for discounts, both online and in-store, as Homebase gives its staff mobile apps to help them find products for customers, and as John Lewis opens its click and collect network to third-party retailers, starting with Boden. All are examples of how leading UK retailers are connecting with shoppers through a variety of sales channels and in a way that meets customer demand for information and for the best prices, delivered in a convenient way. They’re delivering a step improvement in services they already deliver as they build out multichannel models that already work in order to ensure that they remain competitive in today’s challenging retail environment. And that’s helping them to ensure that they also remain relevant to the customers who have come to expect better-informed - and more connected – service than ever. Other retailers will make the improvements that best serve their customers, and in the light of what the competition is doing. All of this makes for a vibrant and agile retail community that is, by delivering on customer expectations, raising them again.

 

Today we also report as Carpetright plans for a refinancing – and possible acquisition – that it says will enable it to invest in-store and online, and, from our European coverage, as Berlin-based Zalando sees more than a billion visitors to its website in one quarter for the first time.

 

Today’s guest comment comes from Or Lenchner of Luminati, who makes the case for IP proxy networks as a way of restoring transparency to the web for shoppers who want to see the most relevant products - and how much they cost.

 

Image: Fotolia

Linked InTwitterFacebookeCard
Add New Comment
You must be logged in to comment.

The InternetRetailing Newsletter

A curated update containing news analysis, reports, podcasts and opinion - completely free and delivered three times weekly

Become a Member

Create your own public-facing profile
Gain access to all Top500 research
Personalise your experience on IR.net
Internet Retailing
We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

Latest Tweet

Internet Retailing
Tamebay
eDelivery
Twitter
Facebook
Linked In
Youtube
RSS
RSS
Youtube
Google
Linked In
Facebook
Twitter