Twitter
Facebook
Linked In
RSS
Login or Register
New to InternetRetailing?
Register Now
Internet Retailing
IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

You are in: > Home > Views > Editorial

This is your 1 complimentary article for this month

Become a member for unlimited and immediate access.


Register
Already a member? Log in here

Evolving strategies: Top500 retailers on omnichannel

Linked InTwitterFacebookeCard
Evolving strategies: Top500 retailers on omnichannel
Evolving strategies: Top500 retailers on omnichannel
In today's InternetRetailing newsletter we're focusing on the role of omnichannel in helping retailers from different sectors to grow their sales.

We report on how IRUK Top500 traders from Yours and Joules to Carpetright are bringing online and offline together to boost sales.

While both Yours and Joules are using omnichannel to deliver a more joined-up customer experience in a fashion context, it's notable that Carpetright is using multichannel services and approaches very effectively to give its sales a boost. Carpetright, indeed, says its income from digital channels has now made ecommerce its biggest store.

In our Peak 2017 coverage we're seeing signs of continued international online interest in buying from UK retailers, while footfall to stores appears to have held steady in November – but shoppers seem set to stay cautious when it comes to spending. These are all trends that we'll expect to see affecting retailers throughout 2018, for the way that shoppers buy at Christmas, the most concentrated sales period of the year, often acts as an indicator for the year ahead.

It's not only Top500 retailers. We also report how Vertu Motors has launched what it says is a complete end-to-end online experience for its Bristol Street Motors brand, enabling shoppers to buy a used car entirely online and using omnichannel services to connect dealerships to the commerce transaction.

The theme continues in today's guest comment from Andrew Quartermaine of ACI Worldwide, who considers the evolution of omnichannel retail strategies.

The InternetRetailing analysis of Top500 UK retailers and their performance in delivery, collection and returns, is now available to read online, in the form of the IRUK Top500 Operations & Logistics report for 2017.

Webinars

Find out more about upcoming InternetRetailing webinars and register for free on the InternetRetailing webinar page. You can also catch up with past webinars on the page: recent sessions have come from IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers.
Linked InTwitterFacebookeCard
Add New Comment
LoginRegister

Become a Member

Create your own public-facing profile
Gain access to all Top500 research
Personalise your experience on IR.net
Internet Retailing
We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

Latest Tweet

Internet Retailing
Tamebay
eDelivery
Twitter
Facebook
Linked In
Youtube
RSS
RSS
Youtube
Google
Linked In
Facebook
Twitter