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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

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Getting delivery right: reporting on Argos, eBay, Poundland and Naked Wines

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Getting delivery right: reporting on Argos, eBay, Poundland and Naked Wines
Getting delivery right: reporting on Argos, eBay, Poundland and Naked Wines
Delivery as a theme runs through today's InternetRetailing newsletter, where today we report on the move by eBay and Argos to extend their click and collect partnership, and bring insights from new studies about how the delivery market is developing. While the IMRG and Metapack see fast growth in online deliveries, Venda's figures question how succcessful alternative delivery methods such as lockerbanks and third-party collection points have been.

This focus on delivery and logistics is a timely one. As ecommerce sales start to take off once more following the return to growth of the UK market, it's important that retailers are able to manage their deliveries as successfully as they grow in volume. If we've learned anything about ecommerce and multichannel retailing in recent years, it's that it has to work, or the consumer will turn to someone who can make it happen.

Dealing with e-logistics as the business grows is something that Naked Wines  will have thought about: it reports its 2013 figures today, showing that not only are sales up by 40% to more than £50m, but it also ships 25,000 bottles of wine a day. It's set to be on the agenda at Poundland too, which is now expected to launch a transactional website in time for the Christmas peak.

Today's provocative guest comment, The future of retail is sexist and here's why, comes from Diane Kegley, CMO at RichRelevance.

Finally we also report on how La Senza UK's website is on hold as administrators try to sell the 58 shops its owner has in this country.


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