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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Growth, expansion and technology investment: news from the multichannel industry

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In today's Internet Retailing newsletter we bring you early reports of strong online growth for John Lewis in the first half of its financial year. We also report on Barclaycard's move into the instant online finance market, and on international expansion for Izabel London.

Today's newsletter looks at the trends in ecommerce platform investment, as revealed by a new report from Forrester, and at Thomas Cook's progress in moving its business further online. Today's guest comment is from Andrew Slack, of MoreNiche, who considers tactics for retailers who want to increase online conversions.

Webinars

We have two upcoming dates in our series of free-to-attend webinars to let you know about today.

On Tuesday August 13, Jim Davidson, manager of marketing research at Bronto, joins us for Bam! Ka-Pow! Power-packing your post-purchase programs. During the event, to be held at 2pm, he will be considering how post-purchase email marketing can help to ensure long-term customer loyalty and repeat sales. It's an under-used part of the customer lifecycle, he says, that can give a strong boost to online sales and conversion by talking directly to the multi-device, multi-tasking consumer. Find out more on the Bronto webinar page, where you can also register for free.

And on Thursday September 5, Nuance focuses on customer service in, Creating satisfied customers - meet Nina Web, the new face of online customer experience. Tim Atkinson, business development director at Nuance, is the speaker for this event, to be held at 11am. He'll be showing how Nuance's intelligent virtual assistant can talk to, serve and listen to customers around the clock, and demonstrating how it works for existing customers including Coca Cola and Michelin. Click here for more information and to register.

More information about our webinar programme is available here.

Events

The 8th Internet Retailing Conference will be held on October 16 in London, when keynote speakers will include Sir Stuart Rose, chairman of Ocado and Dressipi, and Laura Wade-Geary, executive director, multichannel ecommerce, Marks & Spencer. For more details, visit 

www.internetretailingconference.com.

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