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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Hitting the home straight in the run up to Christmas

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Today's Internet Retailing newsletter is the last before we reach the first cut-off dates for standard or free delivery of online orders before Christmas. In today's newsletter we have a round up of final delivery dates, take a broad overview of some of the big discounters, and share some numbers on days gone by.


We shan't be at all surprised to find that this Christmas was yet another record one online. According to Ofcom research out this week, the UK remains the home of the biggest internet shoppers around.

Today's a significant date for online retailers across the country, with the introduction of the Consumer Rights Directive falling today, and giving retailers just six months to comply with its provisions.

In today's newsletter we also report on the latest results from SuperGroup, for whom international ecommerce has now overtaken domestic online shopping, on a 43% boost to online sales for Sports Direct, and on the Argos experience when a web glitch brought its new digital stores the wrong kind of consumer attention.

Today's guest comment comes from Martin Stockfleth Larsen of Adform, arguing that retailers must consider time of the day and time of the week when planning their online activity.

Our events

We're now gearing up for Internet Retailing Expo 2014 (IRX 2014) in Birmingham. The event will be held on March 26 and 27 at the NEC in Birmingham, where there'll be an array of conference streams, workshops and a wide range of exhibitors showing off the latest cutting edge technologies. Watch the Internet Retailing website for the latest news on speakers and exhibitors, but registrations are already open on the IRX 2014 website.

Catch-up on IRC 2013

If you missed an Internet Retailing Conference 2013 presentation that you'd like to catch up on, you can do so now through the post-event website. Visitors to www.internetretailingconference.com can access all the presentations that we've been given permission to share with our audiences.
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