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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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How digital is evolving as customers adapt to online

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How digital is evolving as customers adapt to online
How digital is evolving as customers adapt to online
In today's InternetRetailing newsletter, we report on a clutch of companies that are hoping to change the way we shop online – again. First up is Amazon, a business that has of course already changed the way we shop. Today we report on its new marketplace for 3D printed products, which can be personalised as each item is made to order.

Then Argos today boasts that its latest catalogue has the most extensive use of augmented reality yet seen in the UK, with no fewer than 300 extra ways to explore its pages now available to smartphone and tablet users. We also watch with interest as Domino's Pizza Group says it expects mobile to overtake online, becoming its most popular ordering channel in 2015. The growth of such devices has brought a sea change to the way we order food in recent years.

Today we also report on Next as it raises profit expectations in the wake of strong sales, both online and off, and on Fine + Rare, the wine merchant, as it adopts a new platform for international and multichannel growth. We also have news of growing grocery-related searches, according to new data from the BRC and Google, and on a Micros study that shows more retailers are now selling overseas, and that the service they offer has improved.


Our webinars

On August 20, we play host to Rackspace as it brings together the team behind Harvey Nichols' multichannel transformation. Darryl Adie, managing director of Ampersand Commerce, Roland Breadner, head of ecommerce at Rackspace, will tell the story of how Harvey Nichols created a luxury multichannel experience that had the customer at its core. The free webinar, Exuding luxury through the omnichannel experience, the Harvey Nichols story, will take place at 11am on August 20. Find out more about the free event and register by clicking here.

Click to visit the Internet Retailing webinars page to find out about any upcoming webinars and to catch up on any that you may have missed.

Our conference

Our next big event is the Internet Retailing Conference, to be held on October 14 at the Novotel, Hammersmith, London. Keynote speakers confirmed so far include Mark Lewis, online director, John Lewis, Andy Harding, executive director, multichannel at House of Fraser, and Jérôme Cochet, senior vice president sales at Zalando. The conference takes the theme of Re-foundation, and will be keynoted by retailers who have led transformation within their business as their product sector or the retail landscape have evolved. Find out more at http://internetretailingconference.com/

Catch-up on IRX 2014

If you missed an Internet Retailing Expo 2014 presentation that you'd like to catch up on, you can do so now through the post-event website. Visitors to www.internetretailingexpo.com can access all the presentations that we've been given permission to share with our audiences.

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