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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Insights into ecommerce and multichannel retail

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In today's Internet Retailing newsletter we bring you news of some thought provoking insights into multichannel and ecommerce retail. News that online performance marketing is responsible for as much as 6% of ecommerce sales. And that e-crime is the most costly form of retail crime. And that visitor registrations for IRX are now open, where there will be lots more insights into the industry.

Today we also report on retailers including Adidas, Ocado and Tesco. 


We have four upcoming Internet Retailing webinars to flag up this week. As always, it's free to attend our webinars, which you can also catch up on after the event through our webinar page.

On February 6, at 3pm, Nathan Richter, strategic services director at Monetate, is joined by Simon Harrow of Kiddicare, for a session focused on the Latest trends in website personalisation. During the course of the event retailers can bring their knowledge of personalisation techniques up-to-date, while finding out how successful brands are using them to boost their order values and return on investment. To find out more and to sign up for the webinar click here.

On February 12, at 4pm, we'll be joined by Don Bush, VP, Marketing at Kount, for a webinar that explores how retailers can Boost sales, beat fraud and reduce chargebacks. Featuring a case study from CD Baby, the session will explore ways that traders can make sure their sales are both safe and profitable. Find out more here, where you can also sign up to the webinar.

On February 20, at 11am, Matthew Curry of Lovehoney and Chris Edge of SLI Systems join us for a webinar, If they can't find it they can't buy it – importance of site search for online retailers. During the session the two speakers will examine how site search is used on the Lovehoney site, while Chris Edge, head of customer success UK at SLI, will also give broad advice on best practice use. To find out more about this webinar and to register, click here.

And on February 28 at 11am, we'll be joined by Tim Pickard, chief strategist at NewVoiceMedia and Martin Hill-Wilson, chief executive of Brainfood and a long-standing member of the UK customer service community, for a discussion on how retailers can connect their CRM data with telephony to recognize and respond to individual customer situations and so offer a truly personalised customer experience, in Customer experience: making it personal. For more information and to register, click here.

Online performance marketing behind 6% of ecommerce spending: study

IRX 2013: now open for visitor registration

E-crime is the most costly crime against retail: survey

Sir Stuart Rose named Ocado's next chairman

Tesco opens further dotcom store in response to growing online sales

Adidas expands across three continents in a year
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