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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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IRUK Top500 retailers Asos and Pets at Home on omnichannel

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IRUK Top500 retailers Asos and Pets at Home on omnichannel
IRUK Top500 retailers Asos and Pets at Home on omnichannel
In today's InternetRetailing newsletter we have the latest news from the ecommerce and multichannel retail industry. We're reporting on Asos' announcement of a new US fulfilment centre, on what Pets at Home chief executive Ian Kellett has said about the significance of stores in the omnichannel business, Dixons Travel with a new digital concept store, and how online sales performed in July, according to the latest figures from the BRC. What comes out of all these stories is the continual need to improve all parts of the omnichannel business in order to keep meeting consumers' expectations. Internet retailing has not meant the death of the store – rather it's meant the reinvention of the store. But at the same time, it's important to keep developing and improving the basics, as seen in Asos' focus on delivery, just as much as the most cutting edge technologies and approaches. That's particularly important in months such as July when, BRC figures suggest, there's no shopping boost from factors such as warm weather.

We have news of a new Data Protection Bill that should end uncertainty about whether UK retailers need to comply with European GDPR requirements, and we're also pleased to report that the latest IRUK Top500 Merchandising Performance Dimension Report is now available online.

Today's guest comment comes from Dan Thornton of Hughes Europe, who has a guide to meeting millennial expectations.

The Tamebay Ecommerce Cup

The Tamebay Ecommerce Cup 2017 will be held on September 7 and five-a-side teams are now being invited to sign up. The tournament, now in its fifth year, is moving to a new venue in Shepherd’s Bush and promises FA refs and a comfy new players’ lounge complete with screens to keep tabs on competitors’ matches.

“We had a total of 26 teams enter last year, and it was great to have both suppliers and retailers competing, with Deliveroo taking the top spot and runners up Uber narrowly missing out,” says Mark Pigou, founder of InternetRetailing Media. “This year promises to be just as competitive.” To enter a team of up to 10 people (five players and five subs), sign up here.

Sponsorship opportunities are limited to three companies: email Joey Evans ([email protected]) for more.

Webinars

Find out more about upcoming InternetRetailing webinars and register for free on the InternetRetailing webinar page. You can also catch up with past webinars on the page: recent sessions have come from IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers.
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