Twitter
Facebook
Linked In
RSS
Login or Register
New to InternetRetailing?
Register Now
Internet Retailing
IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

You are in: > Home > Views > Editorial

This is your 1 complimentary article for this month

Become a member for unlimited and immediate access.


Register
Already a member? Log in here

Jack Wills, Topps Tiles: how IRUK Top500 retailers are focusing on the customer

Linked InTwitterFacebookeCard
Jack Wills, Topps Tiles: how IRUK Top500 retailers are focusing on the customer
Jack Wills, Topps Tiles: how IRUK Top500 retailers are focusing on the customer
In today's InternetRetailing newsletter the focus is on the customer. We look at how customers are changing the way that they buy online, what they'd like to see change in the store and how leading retailers from Jack Wills to Topps Tiles are now approaching the customer experience.

Topps Tiles puts the emphasis on multichannel convenience and customer service, while Jack Wills says personalisation has helped it to boost conversion rates. Meanwhile, Dutch retailer Duifhuizen is expanding into international markets in response to the growing number of purchases that cross-border customers have made on its local websites.

All of these are useful changes that take important steps towards giving consumers what they want of the retailers that serve them. Two different pieces of research out this week give insights into what consumers now want of retailers and the customer experience. It's all worth paying attention to for, as analysis from Criteo suggests today, these are shoppers who have money to spend, with £2bn already spent ahead of Christmas 2017.

Today's guest comment comes from Greig Holbrook of Oban International, who assesses the opportunities for luxury retailers beyond the UK.

Webinars

Find out more about upcoming InternetRetailing webinars and register for free on the InternetRetailing webinar page. You can also catch up with past webinars on the page: recent sessions have come from IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers.
Linked InTwitterFacebookeCard
Add New Comment
LoginRegister

Become a Member

Create your own public-facing profile
Gain access to all Top500 research
Personalise your experience on IR.net
Internet Retailing
We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

Latest Tweet

Internet Retailing
Tamebay
eDelivery
Twitter
Facebook
Linked In
Youtube
RSS
RSS
Youtube
Google
Linked In
Facebook
Twitter