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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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John Lewis, Waitrose, Argos, Next and more update on their digital strategies

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It's a bumper Internet Retailing newsletter today as multichannel retailers from John Lewis, Waitrose, Argos, Next, to Laura Ashley and Dunelm this week reported on the progress of their digital strategies. Particularly interesting was the update on the thousands of shoppers who have registered to choose their own Waitrose discounts, and the decision by Morrisons to sell off many of its convenience stores, despite acknowledging the potential of the convenience channel for growth.

In today's IRC 2015 preview we have an interview with Kate Holt of Jigsaw on customers, and meeting their expectations.

Today's guest comment comes from Nick Pinson of iWeb Solutions, who considers whether developers considering Magento should hold out for the next release, or go ahead now.

Our webinars

We'll be looking ahead to Black Friday in our next webinar, to be held with Bronto next week. Kestrel Lemen will be with us to advise retailers and marketers on planning ecommerce marketing plans ahead of the Christmas 2015 shopping season. Black Friday is coming: will you be ready? is on September 15 at 2pm. Visit the Bronto webinar page for more information and to register for the free-to-attend event.

A week later, we'll be with dotmailer for a webinar considering ways of engaging B2B customers. Skip Fidura, client services director at dotmailer, will be discussing how to use email to market to this group of buyers in The role of multichannel in B2B ecommerce. The webinar is at 2pm on September 22. Visit the dotmailer webinar page to find out more and to register for free.

Click to visit the Internet Retailing webinars page to catch up on any that you may have missed.

The Internet Retailing Awards

The Internet Retailing Retailing Awards will be held on September 24 at the Mandarin Oriental, London. Nominations are now open – click here to nominate your own company or one whose work you admire, and tickets are now available to buy.

The Internet Retailing Conference

This week we have new speakers to unveil for the tenth annual Internet Retailing Conference, to be held in the Novotel Hammersmith, London, hotel on October 14. Patrick Bousquet-Chavanne, member of the board and executive director – marketing & International at Marks and Spencer will be a keynote speaker. Also joining the line up are David Lindsay, senior vice president – technology at Farfetch.com and Aaron Chatterley, founder of Feelunique. Find out more about the line-up and about details including how to buy tickets on the Internet Retailing Conference website.

Our research reports

Our research editors research and produce regular reports on pertinent ecommerce issues. The latest, on Conversion Rate Optimisation, comes from Liz Morrell who explains here why this is a must-read report. Click on the links too to download your free copies of the Seasonal Commerce Report and Customer Experience Report.
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